NewRocket
SeniorOrganizationalChangeManagementSpecialist-ServiceNow/AI
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“Senior Organizational Change Management Specialist-ServiceNow/AI at NewRocket. Skills: Organizational Change Management, ServiceNow, AI. Drive OCM project activities. Lead product/project side of change”
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Hands-on enterprise experience leading OCM, 3-5 years experience in process, organizational change, or learning improvements, Enterprise-level process improvement projects experience, Knowledge of project management approaches, tools, and phases, Understanding of change management principles, methodologies, and leading practices, Previous experience of organizational change efforts, Leveraged PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools, Ability to understand business issues and processes, Ability to articulate business context of projects, Verbal/written communication ability, Problem solving ability, Strategic thinking ability, Analytical ability, Decision-making ability, Ability to prioritize, Use independent judgment, Ability to positively influence, Ability to mentor, Be a credible source of knowledge
Nice to Have
ITIL certification, ScrumMaster certification, PMP certification, Prosci certification
What You'll Do.
Drive OCM project activities
Lead product/project side of change
Create actionable deliverables for communication and training
Manage resistance to change
Ensure user readiness
Support change efforts on multiple programs
Assist in execution of stakeholder assessment
Assist in execution of change impact assessment interviews
Assist in execution of focus groups
Develop communication plans
Develop engagement plans
Develop training plans
Execute communication plans
Execute engagement plans
Execute training plans
Develop written communications
Develop verbal communications
Develop presentation communications
Develop video mode communications
Develop deliverables for client delivery
Organize OCM governance
Coordinate OCM governance
Improve OCM governance
Review project progress dashboards
Roll-up metrics to OCM team dashboards
Analyze OCM maturity progress
Report on OCM maturity progress
Maintain OCM content repository
Ensure documents conform to standards
Ensure documents conform to storage retention
Support OCM Leadership with Knowledge and Standards
Incorporate industry best practices
Implement key measures
Develop project performance measurement reporting
Draw on OCM tools and data
Provide reporting assistance to OCM Leadership
Develop functions to ensure adoption of new systems
Develop functions to ensure adoption of new processes
Execute functions to ensure adoption of new systems
Execute functions to ensure adoption of new processes
How You'll Work.
Team & Collaboration
Cross-functional teams; OCM Team
Communication Scope
Written communication; Verbal communication; Presentations; Video mode communication
Process & Methodology
Project management
Full Job Description
Organizational Change Manager United States or Canada - Remote Why Us NewRocket brings 20 years of advising and supporting clients in designing, implementing, and managing AI-enabled digital workflows to improve employee and customer experiences. An Elite ServiceNow Partner and ServiceNow Global Partner Award Winner, the Company has completed over 3,000 projects across nine industry specializations. NewRocket Goes Beyond Workflows™ to help clients transform their enterprise into a place where employees flourish, customers thrive, and people matter. With over 3,000 ServiceNow certifications, NewRocket's business strategists take a holistic, strategic approach to optimize the ServiceNow platform and help clients solve industry-specific challenges. The Role Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required
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