Verra Mobility
SeniorOperationsTechnician
“Senior Operations Technician at Verra Mobility. Skills: Remote troubleshooting, Site monitoring, Work order management. Resolve identified problems and issues. Ensure compliance with policies”
What You'll Achieve.
Ensure enforcement sites are up, operating, and working; Provide fast and reliable troubleshooting and monitoring; Keep clients roadside network devices online; Operate at peak efficiency; Meet standards and expectations; Ensure equipment is working properly; Ensure captured images are of the highest quality; Adhere to Service Level Agreements (SLA); Adhere to team KPI’s
Industry & Context.
Find technical solutions for undefined issues; Seek out problems; Work to understand and resolve issues
Ability to work all shifts in a 7x24x365 environment, Rotating on call coverage, Work in a fast-paced operational environment, Work independently with minimal supervision
What They're Looking For.
Must Have
Five (5) years’ experience in Operations, Remote Troubleshooting, Bachelor’s degree or Associate’s degree in information technology, computer science or closely related field, Demonstrated knowledge of Verra Mobility Roadside Products, Demonstrated knowledge of computing and data troubleshooting, Demonstrated knowledge of network and remote system troubleshooting, Demonstrated knowledge of data management and information technologies, Experience in accurately and reliably interpreting data, Experience in managing multiple priorities, Successful completion of the Nlets fingerprinting background assessment
Nice to Have
Agile Scrum Certification, Scripting or Programming Languages such as PowerShell, Visual Basic, or Python, Advanced skill and experience with Microsoft Suite including Word, Excel, PowerPoint and Addition suite applications like Power BI Pro, Viso and Outlook
What You'll Do.
Resolve identified problems and issues
Ensure compliance with policies
Maintain accurate records
Communicate with advisors
Coordinate with VCC Support teams
Maintain VCC documentation and databases
Review Red-Light Camera locations
Manage multiple tasks
Learn in an 'on-the-job' training environment
Participate in planning sessions
Identify areas of opportunity
Adhere to customer-specific procedures
Provide expert work order management
How You'll Work.
Team & Collaboration
Coordinate with VCC Support teams, including Manager, Supervisors, and technicians; Collaborate with teams; Value differences; Foster an engaging work environment
Communication Scope
Communicate effectively with advisors
Process & Methodology
Manage multiple tasks on time, Ticket administration, Follow up activities
Applying for this Senior Operations Technician role?
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