SeniorOperationsSpecialist

We’re hiring a Senior Operations Specialist to drive performance across Bolt’s UK rides marketplace. This is a hands-on, commercially driven role for someone who goes deep into data, builds a clear case for action, and owns execution end-to-end. You will have exceptional data analysis skills, the ability to independently build and interrogate datasets, break down complex problems, identify root causes, and drive action. You don’t pass insights on, you fix the problem. About us With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to make cities for people, not cars. And we need your help on this mission! About the role You will lead high-stakes analytical projects; analysing marketplace performance across supply, demand, pricing, and conversion, identify what’s broken and why, and lead the operational interventions to drive improvement. Analysis is the starting point, impact is the goal. You’ll work closely with Finance, Growth, Marketing, and Product to drive measurable improvements across the UK marketplace. This role is ideal for someone who enjoys uncovering problems and opportunities, while also stepping back to understand the broader commercial and operational context Main tasks and responsibilities: Own end-to-end marketplace analysis: deep dive data, build models, and develop dashboards across supply, demand, pricing and marketplace health. Diagnose performance issues by forming hypotheses, running deep analysis, and investigating anomalies. Translate analysis into clear, commercially grounded actions, quantifying impact (rides, revenue, cost) and influencing senior stakeholders. Own execution: design and deliver operational interventions across pricing, incen