SeniorOperationsSpecialist

We are looking for a Senior Operations Specialist (Marketplace) to join our Thailand Ride-Hailing team and play a key role in driving marketplace performance and operational excellence. In this role, you will optimise supply and demand dynamics, improve rider and driver experience, and support sustainable business growth through data-driven decision-making and cross-functional collaboration. You will work closely with local and global teams to identify opportunities, run operational experiments, and improve marketplace efficiency in one of Bolt’s fast-growing markets. About us With over 200 million users in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people. We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or ability. Our ultimate goal is to make cities for people, not cars. And we need your help on this mission! About the role As a Senior Operations Specialist (Marketplace), you will be responsible for managing and improving key marketplace performance metrics across Thailand. You will analyse operational trends, monitor incentive efficiency, and develop strategies to maintain a healthy balance between rider demand and driver supply. This role requires a highly analytical and execution-focused individual who can turn insights into action quickly. You will collaborate with cross-functional stakeholders across local and HQ teams to improve marketplace efficiency, support growth initiatives, and deliver a seamless experience for both riders and drivers. Main tasks and responsibilities: Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation Ensure strong supply-demand balance through pricing simulations, operational levers, and weekly business reviews Track and manage incentive spend, ensuring alignment with return on inve