Weekday AI
SeniorOperationsProgramManager
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“Senior Operations Program Manager at Weekday AI. Skills: Operations management, Program management, Process optimization, Cross-functional leadership. Identify operational bottlenecks. Drive end-to-end problem-solving initiatives”
What You'll Achieve.
Improve efficiency; Improve business performance; Ensure seamless execution; Enhance customer experiences; Support business growth; Enable scalable growth; Deliver results
Industry & Context.
Problem-solving; Analytical skills; Root cause analysis; Data-driven decision making
What They're Looking For.
Must Have
2–3 years of experience in operations, 2–3 years of experience in program management, 2–3 years of experience in business operations, 2–3 years of experience in execution-focused roles, Experience working in fast-paced, high-growth environments, Proven ability to manage cross-functional stakeholders, Track record of independently leading initiatives, Track record of delivering results, Excellent project management capabilities, Excellent execution capabilities, Ability to manage multiple priorities, Analytical skills, Excellent verbal communication skills, Excellent written communication skills, Comfortable navigating ambiguity, Ability to adapt quickly
Nice to Have
Experience in operations-heavy organizations, Experience in customer-centric businesses, Experience in large-scale service delivery environments, Bachelor's degree in Engineering, Bachelor's degree in Business, Bachelor's degree in Operations, Bachelor's degree in a related discipline, Passion for building scalable processes, Passion for improving operational efficiency, Passion for creating meaningful business impact
What You'll Do.
Identify operational bottlenecks
Drive end-to-end problem-solving initiatives
Collaborate with cross-functional teams
Ensure smooth execution of key initiatives
Coordinate with external partners
Coordinate with vendors
Coordinate with service providers
Design scalable workflows
Implement scalable workflows
Optimize scalable workflows
Design scalable processes
Implement scalable processes
Optimize scalable processes
Design operational frameworks
Implement operational frameworks
Optimize operational frameworks
Monitor operational metrics
Monitor service-level agreements
Monitor turnaround times
Monitor escalation management processes
Lead cross-functional projects
Ensure timely delivery of objectives
Maintain high execution standards
Analyze operational data
Analyze performance trends
Identify improvement opportunities
Drive informed decision-making
Develop solutions for emerging operational challenges
Establish process governance mechanisms
Continuously improve operational effectiveness
Manage stakeholder communications
Ensure alignment across teams
Drive execution discipline
Support strategic business goals
Translate operational requirements
Work effectively in ambiguous situations
Independently drive initiatives from concept to execution
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; External partners; Leadership stakeholders; Multiple stakeholders
Communication Scope
Stakeholder communications; Verbal communication; Written communication; Influence stakeholders
Process & Methodology
Program management, Project management, Execution capabilities
Full Job Description
**This role is for one of the Weekday's clients** **Salary range: Rs 1500000 - Rs 3000000 (ie INR 15-30 LPA)** Experience: 4+ yrs Location: Bengaluru Job Type: full-time We are seeking a highly driven, analytical, and execution-oriented Operations Program Manager to join a fast-growing organization focused on delivering operational excellence at scale. This role is ideal for professionals who thrive in dynamic environments, enjoy solving complex operational challenges, and can effectively coordinate across multiple stakeholders to drive business outcomes. As an Operations Program Manager, you will be responsible for identifying operational inefficiencies, building scalable processes, managing cross-functional initiatives, and ensuring seamless execution of critical business operations. You will collaborate closely with internal teams, external partners, and leadership stakeholders to improve operational performance, enhance customer experiences, and support business growth. This is a high-ownership role that requires a proactive mindset, strong problem-solving capabilities, and the ability to manage multiple priorities in a fast-paced environment. The successful candidate will play a key role in designing operational frameworks, driving process improvements, and enabling scalable growth through data-driven decision-making and execution excellence. **Requirements** ### Key Responsibilities * Identify operational bottlenecks and drive end-to-end problem-solving initiatives to improve efficiency and business performance. * Collaborate with cross-functional teams including operations, customer support, product, business, and other stakeholders to ensure smooth execution of key initiatives. * Coordinate with external partners, vendors, and service providers to maintain operational effectiveness and service quality. * Design, implement, and optimize scalable workflows, processes, and operational frameworks. * Monitor operational metrics, service-level agreements (SLAs), t
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