Kone
SeniorOperationsManagerConnectivity
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Operations Manager Connectivity at Kone. Skills: Network operations, ITSM processes, Service management, Supplier management. Own end-to-end service operations. Ensure availability”
Industry & Context.
Incident management; Problem management; Root cause analysis
What They're Looking For.
Must Have
8+ years IT service operations management, 5+ years Network Domain experience, ITIL processes knowledge, Agile methodologies knowledge, Lean methodologies knowledge, Enterprise Networks understanding, IT/OT concepts understanding, Network Security understanding, Cloud understanding, Data Centers understanding, SD-WAN experience, LAN experience, WIFI experience, DHCP experience, network monitoring tools experience, SASE understanding, Firewalls understanding, VPN understanding, IT architecture understanding, global organizations experience, matrix organizations experience, supplier contract management skills, Automation skills
Nice to Have
Financial management experience, Virtual team working experience, Project management experience
What You'll Do.
Own end-to-end service operations
Manage Network incident process
Manage problem process
Manage change process
Drive operational discipline
Manage IT service descriptions
Manage knowledge articles
Manage user communication
Manage training materials
Manage proactive operational communications
Drive continuous service improvement
Ensure service continuity
Ensure disaster recovery readiness
Manage operational supplier management
Manage tactical supplier management
Manage contract management
Ensure seamless service integration
Engage with user communities
How You'll Work.
Team & Collaboration
Product teams; Operations engineers; External partners; Global organizations; Matrix organizations
Process & Methodology
Agile, Lean
Full Job Description
_Founded in 1910,_[_KONE_](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.kone.com%2Fen%2F&data=05%7C02%7Cjagrutiben.marathe%40kone.com%7C46ef520b4133437da40e08de5d8824e8%7C2bb82c642eb143f78862fdc1d2333b50%7C0%7C0%7C639051036463400518%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=8bsFFiJoNlwvR0RN2lORaXBUsXGUeIak5DUU7KdEMiE%3D&reserved=0) _is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an_ [_innovation and sustainability_](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.kone.com%2Fen%2Fsustainability%2F&data=05%7C02%7Cjagrutiben.marathe%40kone.com%7C46ef520b4133437da40e08de5d8824e8%7C2bb82c642eb143f78862fdc1d2333b50%7C0%7C0%7C639051036463440563%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=lv8859FupRnl75hNnqizozJ7hMGmtnMOOQQ5UXA4VfU%3D&reserved=0) _leader with repeated_ _recognitions by_ [_Forbes_](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.forbes.com%2Fcompanies%2Fkone%2F%3Fsh%3D3dd0aa0b7d27&data=05%7C02%7Cjagrutiben.marathe%40kone.com%7C46ef520b4133437da40e08de5d8824e8%7C2bb82c642eb143f78862fdc1d2333b50%7C0%7C0%7C639051036463461775%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=%2Blkg3Lose%2Fsst6toqzzU3MTAiah0gLVXEwy5a2CU70Q%3D&reserved=0) _, Corporate Knights for clean capitalism and others._ _KONE’s
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