Stepful
EdTech
SeniorOperationsManager,CareerCoaching
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“Senior Operations Manager, Career Coaching at Stepful. Skills: Operations, Team leadership, Process improvement. Lead coach managers. Develop coach skills”
What You'll Achieve.
Deliver consistently excellent outcomes; Grow student base 3x; High-quality placement outcomes; Improve placement rates; Improve time-to-placement; Improve employer satisfaction; Improve student career outcomes
Industry & Context.
Identify performance gaps; Build action plans
What They're Looking For.
Must Have
3+ years operations experience, 3+ years consulting experience, 2+ years D2C startup experience, Experience managing managers, Analytical skills, Track record using data to improve outcomes
Nice to Have
MBA, Built or scaled coaching operation, Built or scaled placement operation, Experience in healthcare, Experience in workforce development
What You'll Do.
Set performance standards
Create conditions for success
Design operating infrastructure
Implement quality frameworks
Drive placement outcomes
Own placement metrics
Identify performance gaps
Experiment with new approaches
Test career coaching approaches
Test externship matching
Test employer engagement
Move fast on findings
Partner with Learning
Partner with Engineering
Surface insights from coaching team
Shape tools for success
Shape features for success
How You'll Work.
Team & Collaboration
Cross-functional teams
Full Job Description
About Stepful: Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT https://www.stepful.com/post/stepful-announces-series-b. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride. THE OPPORTUNITY Stepful is scaling fast — from 30,000 active monthly students today to 100,000+ — and how we get students from enrollment to employment is central to that growth. As Senior Operations Manager, Career Coaching, you'll own the end-to-end career and externship experience for D2C students at scale. You'll lead a team of coach managers and the coaches under them, building the systems, processes, and culture needed to deliver consistently excellent outcomes as our student base grows 3x and bey
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