SeniorOperationsManager

## Description Vocal is seeking a skilled and motivated Senior Manager of Operations to support our growing team. In this position, you will play a critical role in managing the smooth execution of our daily operations — working to build, run, and continuously improve the systems that power our work. This is a full-time role through November 2026, with the possibility of extension. ## Responsibilites Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively Support programs directly as needed — including onboarding coordination, account setup, and process implementation Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work. ## Qualifications 6+ years of professional experience in operations, project management, organizing, or a related field Demonstrated experience managing staff and leading cross-functional teams or workstreams Strong understanding of how sales and program operations intersect, with experience facilitating alignment across teams Proven ability to build, scale, and document operational systems across an organization Excellent written and verbal communication skills, with a track record of follow-through and stakeholder management Strong time management and prioritization skills — co