OKX
crypto exchange
SeniorOperationsManager
“Senior Operations Manager at OKX. Skills: operational backbone, durable operational frameworks, continuous process optimization, scalable operating system, operational fluency, data and AI-assisted tooling, operational leverage, revenue growth, operational standard. Own and run daily operations across multiple institutional business lines — Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, incentive programs, and Fees. managing internal stakeholders (RMs, sales, product, compliance, risk) and exte”
What You'll Achieve.
measurable operational leverage and revenue growth; measurable impact on SLA, error rate, ticket volume, and client experience; compounds operational leverage; retires manual toil; unlocks revenue growth
Industry & Context.
Identify operational gaps and growth opportunities; Translate findings into concrete optimisation and automation initiatives
prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
What They're Looking For.
Must Have
6+ years of operations experience in institutional financial services, crypto exchange, prime brokerage, or fintech, hands-on ownership of at least two of: custody, brokerage, KYC/KYB, Incentive programs, demonstrated ability to operate as an individual contributor with high influence, data fluency: comfortable with building dashboards, and using AI tooling (LLM workflows, automation agents, no-code/low-code platforms) to streamline and scale operations at meaningful volume, track record of identifying operational gaps, designing scalable solutions, and shipping measurable improvements, proven stakeholder management across written channels (email, Telegram, internal portals) with institutional comfortable navigating high-stakes interactions under time pressure, working knowledge of regulatory frameworks affecting digital asset institutional services across HK, SG, and broader awareness of EU (MiCA) and US considerations
Nice to Have
Prior experience at a crypto exchange, traditional prime broker, custodian, or institutional liquidity provider, Hands-on experience with Python or other scripting for ops automation, data wrangling, or workflow orchestration, Experience designing and running operational training programs for revenue-facing teams (RM, Sales, BD) and external institutional clients, Understanding of orderbook mechanics, market making programs, institutional fee structures, and custody/settlement workflows, Exposure to building or operating an internal ops portal, ticketing system, or workflow engine at scale
What You'll Do.
Own and run daily operations across multiple institutional business lines — Custody
managing internal stakeholders (RMs
risk) and external institutional clients across email
and internal messaging portals with SLA discipline
Identify operational gaps and growth opportunities using data analytics and AI-assisted workflows
Translate findings into concrete optimisation and automation initiatives with measurable impact on SLA
and client experience
Design scalable operational frameworks for complex institutional scenarios: Client incentive program
fee tier and rebate administration
custody onboarding/withdrawal workflows
and cross-jurisdictional regulatory adherence (HK/SG/EU/US)
Drive both incremental and strategic optimisation in parallel — Ship small ops improvements continuously while owning a longer-term ops roadmap that compounds operational leverage
and unlocks revenue growth
Build and deliver structured training for RMs and institutional clients on product mechanics
and self-serve tooling
Act as the methodology owner whose playbooks the broader institution team adopts
How You'll Work.
Team & Collaboration
align product, sales, compliance, and risk on operational changes without formal authority; managing internal stakeholders (RMs, sales, product, compliance, risk); stakeholder management across written channels (email, Telegram, internal portals) with institutional
Communication Scope
stakeholder management across written channels (email, Telegram, internal portals)
Process & Methodology
longer-term ops roadmap
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