HelloFresh

food service

SeniorOperationsManager

$107–123k Aurora, Illinois, United States
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Operations Manager at HelloFresh. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Drive the culture. Coach and develop talent”

What You'll Achieve.

Deliver a product that is second to none; Drive culture; Achieve KPI's

Industry & Context.

food service
Problems you'll solve

Resolve ambiguous or challenging situations; Use logic to identify alternatives; Evaluate and present approaches; Think in terms of contingency plans; Grind away at issues

Eligibility Requirements

Willing to work weekends, Willing to work night shifts

What They're Looking For.

Must Have

5+ years of management experience leading an industrial kitchen or production operations, Ability to think strategically and communicate at the executive level, top-notch organizational skills, attention to detail, Demonstrated ability to effectively motivate, develop and manage 100+ employees a day

Nice to Have

Master's Degree, APICS CPIM or CSCP certification, Spanish Proficiency

What You'll Do.

Coach and develop talent

Hold operators accountable

Deliver new product initiatives

How You'll Work.

Team & Collaboration

Lead cross-functional teams; Cultivate collaborative partnerships; Communicate with executive leadership

Communication Scope

Effective communication; Communicate at the executive level

Full Job Description

Senior Operations Manager Shift: Sunday - Wednesday (Overnights) Factor_ a brand of HelloFresh is seeking a Senior Operations Manager. The Senior Operations Manager drives the culture coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety convey ideas and/or concerns; communicate and hold operators accountable to the Factor_ brand, KPI’s, and culture. You are... Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none A customer service obsession and a willingness to do whatever it takes to satisfy customer needs Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership Proven ability to quickly adapt to business needs Willing to work weekends and/or night shifts when needed High level of integrity and ethics Strong continuous improvement skills Excitement for working in an environment with a high level of ambiguity and change You

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