Flexport
SeniorOperationsManager
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“Senior Operations Manager at Flexport. Skills: Fulfillment operations, Team management, Operational excellence. Provide leadership, guidance, and mentorship. Manage and develop a high-performing team”
What You'll Achieve.
Achieve operational targets; Minimize workplace accidents; Meet financial objectives; Improve overall operational efficiency
Industry & Context.
Problem-solving; Decision-making
What They're Looking For.
Must Have
Bachelor's degree in business administration, logistics, supply chain management, or related field, Proven experience as Site Leader, Experience in large-scale fulfillment center, Knowledge of fulfillment center operations, Demonstrated success managing large teams, Proficiency in analyzing data, metrics, and KPIs, Solid financial acumen, Experience in budgeting, Experience in cost management, Experience driving operational efficiency, Ability to thrive in fast-paced environment, Problem-solving skills, Decision-making skills, Strategic mindset, Familiarity with warehouse management systems, Knowledge of health and safety regulations
Nice to Have
Advanced degree preferred
What You'll Do.
Manage and develop a high-performing team
Lead a team of 10 salaried employees
Oversee day-to-day operations of the fulfillment center
Ensure efficient and accurate processing of orders
Ensure inventory management
Ensure shipping for D2C and B2B customers
Develop operational strategies
Implement operational strategies
Optimize productivity
Optimize customer satisfaction
Establish operational distinctions for D2C vs. B2B
Ensure proper flow paths
Ensure picking methodologies
Ensure shipping requirements are met
Monitor key performance indicators
Monitor operational metrics
Drive continuous improvement
Achieve operational targets
Foster a culture of safety
Ensure compliance with health and safety regulations
Implement measures to minimize workplace accidents
Develop the fulfillment center's budget
Manage the fulfillment center's budget
Ensure financial objectives are met
Maintain operational excellence
Identify opportunities to optimize costs
Identify opportunities to reduce waste
Improve overall operational efficiency
Implement cost control measures
Ensure adherence to budgetary guidelines
Collaborate with other departments
Ensure seamless coordination
Ensure integration of processes
Partner with the Regional General Manager
Align fulfillment center strategies with company goals
Provide regular reports to senior management
Provide updates to senior management
Provide insights to senior management
Drive a culture of continuous improvement
Identify opportunities for process optimization
Identify opportunities for automation
Identify opportunities for technology advancements
Stay abreast of industry trends
Stay abreast of best practices
Stay abreast of emerging technologies
Implement relevant changes
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Collaboration with other departments; Partner with Regional General Manager
Full Job Description
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity: We are seeking a highly skilled and experienced Sr. Operations Manager to oversee the operations of our fulfillment center in San Bernardino, Ca. As the Sr. Operations Manager, you will be responsible for managing a team of 300+ associates and ensuring efficient and effective functioning of the facility. Your exceptional leadership, strategic thinking, and operational expertise will be crucial in driving the success of our fulfillment center. This role will require expertise in managing both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment operations, with a hands-on approach to driving efficiency, cost reduction, and customer satisfaction. Join us to build and develop a world-class fulfillment center and contribute to the continued growth of Flexport. You will: Leadership and Team Management: Provide strong leadership, guidance, and mentorship to the entire team, fostering a positive and productive work environment. Manage and develop a high-performing team of 300+ associates, including hiring, training, coaching, and performance management. Lead a team of 10 salaried employees, including department managers and supervisors, ensuring their
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