Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
SeniorOperationsManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Operations Manager at Amazon.com Services LLC. Skills: Site Operations, People development, Continuous improvement. Own Site Operations. Manage site operations”
Industry & Context.
What They're Looking For.
Must Have
Bachelor's Degree or 2+ years Amazon experience, 7+ years direct management experience, Experience in manufacturing, production or distribution environment, Prior experience with performance metrics, Prior experience with process improvement, Prior experience with Lean techniques, Prior experience with full staffing lifecycle, Prior experience with interviewing, Prior experience with hiring, Prior experience with performance management, Prior experience with promotions, Prior experience with termination
Nice to Have
Degree in Engineering, Operations or related field, MBA preferred, Experience with a contingent workforce, Ability to handle changing priorities, Use good judgment in stressful situations, Interest in long-term career development
What You'll Do.
Manage site operations
Manage and lead a team
Coach and mentor the team
Ensure performance objectives are met
Build positive employee relations
Build leadership bench strength
Focus on people development
Craft performance metrics
Drive efforts at Distribution Center
Create a culture of continuous improvement
Steer the team in Lean methodologies
Steer the team in Six Sigma methodologies
Partner with Operations teams
Partner with Program Managers
Partner with adjacent teams
Drive high standards in processes
Drive innovation in processes
Support inventory health
Support customer-facing quality
Support leader onboarding
Support associate onboarding
Be responsible for safety
Be responsible for quality
Be responsible for performance
Be responsible for customer experience
Set expectations for Managers
Hold Ops Managers accountable
Drive creation of quality initiatives
Drive creation of process change initiatives
Drive creation of Lean initiatives
Enable functional area to meet business plan
Enable FC to meet business plan
Leverage Operations Managers
Leverage Area Managers
Roll ideas into improvement plans
Ensure best practices are shared
Work closely with support staff
Build support for projects
Secure support for projects
Build resources for projects
Secure resources for projects
Provide support for staff initiatives
Provide resources for staff initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Adjacent teams; Support staff
Full Job Description
The NA Sub-Same Day Distribution Center (SSD DC) network is seeking a Sr. Operations Manager to own Site Operations. Amazon’s Sub-Same Day (SSD) network is designed to fulfill speed-sensitive products to Amazon’s customers in as little as 5-hours. Distribution Centers support this mission by holding safety stock which can be transshipped to each fulfillment center on an as-needed basis. Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. The Sr. Operations Manager will focus on people development, craft performance metrics, and drive efforts at one of our large (1MM+ sq ft) SSD Distribution Center. They are involved in creating a culture of continuous improvement, and are able to steer the team in Lean and Six Sigma methodologies. The Sr. Operations Manager will partner consistently with Operations, Program Managers, Finance, S&OP, WHS, and other adjacent teams. They will drive high standards and innovation in processes supporting inventory health, customer-facing quality, and both leader and associate onboarding. Key job responsibilities • Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations. • Lead the team and set expectations for the Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments. • Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed busi
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