Commure

Healthcare

SeniorOperationsManager,Air(EHR)

$120–150k Mountain View, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Operations Manager, Air (EHR) at Commure. Skills: Customer onboarding, Process optimization, Cross-functional leadership. Own end-to-end implementation of onboarding. Own launching new customers”

What You'll Achieve.

Smooth practice transitions; High adoption; Accelerate time-to-value; Reduce time-to-launch; Increase launch quality

Industry & Context.

Healthcare
Problems you'll solve

Risk-mitigation; Root cause analysis

What They're Looking For.

Must Have

5+ years implementation experience, 5+ years product operations experience, 5+ years operations experience in SaaS, 5+ years operations experience in HealthTech, Proven track record of leading complex, cross-functional programs

Nice to Have

MS in a STEM-related field, Equivalent technical training/experience

What You'll Do.

Own end-to-end implementation of onboarding

Own launching new customers

Partner with Engineering

Build scalable launch scope

Define product features

Prioritize product features

Engage with customers

Map clinical workflows

Map administrative workflows

Draft functional specifications

Draft technical specifications

Develop implementation plans

Maintain implementation plans

Develop resource allocations

Maintain resource allocations

Lead cross-functional launch teams

Act as operations liaison

Align on deliverables

Align on dependencies

Flag critical-path issues

Escalate critical-path issues

Create launch playbooks

Evolve launch playbooks

Standardize launch playbooks

Standardize templates

Implement improvements

Reduce time-to-launch

Increase launch quality

Build Retool applications

Maintain Retool applications

Streamline operational workflows

Facilitate hypercare support

Track issue-resolution SLAs

Monitor adoption metrics

Report on adoption metrics

How You'll Work.

Team & Collaboration

Cross-functional launch teams; Sales; Customer Success; Product; Engineering; Professional Services; Support

Process & Methodology

Implementation plans, Timelines, Resource allocations

Full Job Description

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role As Senior Operations Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value. Read more about Air http://www.athelas.com/air! This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do - Customer Discovery, Workflow Analysis & Technical Collaboration: - Engage directly

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