Commure
Healthcare
SeniorOperationsManager,Air(EHR)
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“Senior Operations Manager, Air (EHR) at Commure. Skills: Customer onboarding, Process optimization, Cross-functional leadership. Own end-to-end implementation of onboarding. Own launching new customers”
What You'll Achieve.
Smooth practice transitions; High adoption; Accelerate time-to-value; Reduce time-to-launch; Increase launch quality
Industry & Context.
Risk-mitigation; Root cause analysis
What They're Looking For.
Must Have
5+ years implementation experience, 5+ years product operations experience, 5+ years operations experience in SaaS, 5+ years operations experience in HealthTech, Proven track record of leading complex, cross-functional programs
Nice to Have
MS in a STEM-related field, Equivalent technical training/experience
What You'll Do.
Own end-to-end implementation of onboarding
Own launching new customers
Partner with Engineering
Build scalable launch scope
Define product features
Prioritize product features
Engage with customers
Map clinical workflows
Map administrative workflows
Draft functional specifications
Draft technical specifications
Develop implementation plans
Maintain implementation plans
Develop resource allocations
Maintain resource allocations
Lead cross-functional launch teams
Act as operations liaison
Align on deliverables
Align on dependencies
Flag critical-path issues
Escalate critical-path issues
Create launch playbooks
Evolve launch playbooks
Standardize launch playbooks
Standardize templates
Implement improvements
Reduce time-to-launch
Increase launch quality
Build Retool applications
Maintain Retool applications
Streamline operational workflows
Facilitate hypercare support
Track issue-resolution SLAs
Monitor adoption metrics
Report on adoption metrics
How You'll Work.
Team & Collaboration
Cross-functional launch teams; Sales; Customer Success; Product; Engineering; Professional Services; Support
Process & Methodology
Implementation plans, Timelines, Resource allocations
Full Job Description
At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role As Senior Operations Manager, Air (EHR), you will own the end-to-end implementation of onboarding and launching new customers on Athelas Air (EHR). You’ll partner with Engineering and Launch to ensure each practice transitions smoothly, on time, and with high adoption. You’ll build scalable launch playbooks; scope, define, and prioritize product features based on customer workflows; define success metrics; and continuously refine processes to accelerate time-to-value. Read more about Air http://www.athelas.com/air! This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do - Customer Discovery, Workflow Analysis & Technical Collaboration: - Engage directly
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