CPM Ireland
Retail
SeniorOperationsExecutive
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“Senior Operations Executive at CPM Ireland. Skills: Field planning, Field scheduling, Resource management, Client coordination. Own planning and scheduling. Schedule tactical field visits”
What You'll Achieve.
Delivery of tactical field visit schedules; Achievement of coverage targets; Achievement of execution SLAs; Optimisation of field resource utilisation; Management of call file accuracy; Management of scheduling integrity; High compliance rates; Timely deployment; Timely reporting
Industry & Context.
Problem-solving; Decision-making; Troubleshooting
What They're Looking For.
Must Have
written communication skills, verbal communication skills, phone communication skills, planning capability, scheduling capability, coordination capability, manage multiple moving priorities, problem-solving skills, decision-making skills, High attention to detail, accuracy, Effective time management, organisation skills, work independently, data mindset, digital mindset, interpret data, translate into actionable field plans
Nice to Have
Experience in field sales, merchandising experience, retail execution environments, Experience managing call files, journey planning experience, field scheduling experience, Prior experience with Power BI, Presentation skills
What You'll Do.
Own planning and scheduling
Schedule tactical field visits
Develop dynamic call files
Maintain deployment schedules
Coordinate between Client Service Managers
Coordinate with Regional Sales Managers
Coordinate with Tactical Teams
Translate client briefs
Agree scheduling timelines
Adjust plans in real time
Manage resource allocation
Deploy right resource
Utilise tactical teams
Integrate core field teams
Integrate tactical support
Coordinate briefing tactical campaigns
Coordinate deployment tactical campaigns
Coordinate tracking tactical campaigns
Distribute call files
Monitor live progress
Ensure reporting completed
Track coverage vs schedules
Track execution compliance
Track quality metrics
Track campaign performance
Liaise with Field Managers
Identify gaps in coverage
Trigger tactical support
Deploy relief resources
Optimise journey plans
Optimise territory coverage
Arrange ordering assets
Arrange allocation assets
Arrange distribution assets
Maintain account staff contact details
Maintain equipment logs
Compile allocation reports
Submit allocation reports
Compile dispatch reports
Submit dispatch reports
Ensure equipment availability
Process onboarding team members
Process offboarding team members
Update Field Team call files
Maintain Field Team call files
Arrange call coverage
Organise client meetings
Coordinate client meetings
Organise field team meetings
Coordinate field team meetings
Coordinate conferences
Perform postage duties
Perform dispatch duties
Conduct compliance audit calls
Prepare Client Reports
Distribute Client Reports
Analyse visit submissions
Analyse call schedules
Assist with field queries
Assist with client queries
Assist with IT requests
Assist with IT escalation
Assist with IT resolution
Review current processes
Improve current processes
Streamline current processes
How You'll Work.
Team & Collaboration
Client Service Managers; Regional Sales Managers; Tactical Teams; Field Managers; Field staff
Communication Scope
Written communication; Verbal communication; Phone communication
Process & Methodology
Planning, Scheduling, Coordination
Full Job Description
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPM’s business proposition, so as a key member of the CPM Operations team, this role is expected to make a significant contribution to the culture within CPM via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role. The main focus of this role is to provide best-in-class administrative, operational, and field planning support and insights to the Senior Client Service Manager and Client Managers to ensure excellence in Clients' Retail Execution Programmes. In addition, this role will take ownership of the planning, scheduling, coordination, and optimisation of tactical field visits (sales activation and sales relief calls) across core client accounts, ensuring best-in-class execution, resource utilisation, and coverage delivery. The Role Holder will be a champion for the CPM values of Freedom, Integrity, Excellence, Respect, and Innovation at all times, both internally and externally with Clients, whilst delivering on-time and professional execution of all operational and field deployment activities. ### The Primary Responsibilities for This Role Are: ### 1\. Tactical Field Planning & Scheduling (CORE COMPONENT OF ROLE) **Own the end-to-end planning and scheduling of tactical field visits for core client accounts, including:** * Sales activation campaigns * Sales relief / coverage calls * Tactical blitz activity and ad-hoc support **Develop and maintain dynamic call files and deployment schedules, ensuring:** * Optimal geographic routing and efficiency * Alignment to campaign objectives and client priorities * Full coverage of required outlets within agreed timelines **Act as the central coordination point between Client Service Managers, Regional Sales Managers, and Tactical Teams to:** * Translate client briefs into executable field plans * Agree sche
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