Wahed
fintech
SeniorOperationsAssociate
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“Senior Operations Associate at Wahed. Skills: operational reporting, customer operations, regulatory reporting, project management. Own the operational reporting rhythm. Analyse performance across cycles”
What You'll Achieve.
Ensure operational excellence and scalability; Deliver consistently better outcomes; Drive product, sales, and operational improvements
Industry & Context.
Solve complex problems
What They're Looking For.
Must Have
2-6 years of experience in operations, fintech, financial services, or a high-growth startup, Demonstrable experience owning operational processes - financial, regulatory, or otherwise - with a track record of accuracy and reliability, Comfortable reading and working with financial data: P&L statements, AUM figures, fee schedules, and reconciliation reports, Proficiency in Google Workspace (Sheets, Slides) is essential
Nice to Have
Familiarity with the UK financial services regulatory experience in an FCA-regulated firm is a advantage, Experience with Metabase, Zendesk, Iterable, or GMass is a advantage
What You'll Do.
Own the operational reporting rhythm
Analyse performance across cycles
Own customer operations processes
Ensure integrity of customer reports
Drive operational excellence and scalability
Project manage strategic growth initiatives
How You'll Work.
Team & Collaboration
Work directly alongside the Head of UK; Serve as operational right hand; Connective tissue between every function; Drive day-to-day execution with local sales, marketing, and customer services teams; Lead portfolio of projects with global compliance, product, tech, finance, and investment functions; Work closely with compliance, product, tech, and investment teams; Work closely with global teams
Communication Scope
Clear and confident communicator; Able to work across different functions and senior leadership
Process & Methodology
Own and project manage strategic growth initiatives
Full Job Description
## Description About Wahed: The global financial system wasn't built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values. At Wahed, we're changing that. We are a global fintech company on a mission to build a new financial system—one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible, from pioneering Shariah-compliant equity ETFs, creating true riba-free alternatives to high yield savings accounts, to creating no-leverage real estate investments for truly interest-free income producing assets. If you're driven to solve complex problems and believe finance should empower, not exclude, join us in building a more equitable financial future. Job Brief: Wahed’s UK business is growing fast, and operational excellence is what makes that growth sustainable. As Senior Operations Associate, you will work directly alongside the Head of UK, serving as their operational right hand and the connective tissue between every function in the business. This is a high-trust, high-visibility role. You will own the full operational rhythm of the UK business - from performance reporting to regulatory submissions to launch plans for special projects. You’ll drive day-to-day execution with local sales, marketing, and customer services teams, and lead a portfolio of projects with global compliance, product, tech, finance, and investment functions. The breadth of exposure here is rare for a role at this level - and for the right person, an exceptional platform for growth. ## Job Description Be the Pulse of Performance - Own the operational reporting rhythm of the UK business, maintaining an accurate and timely view of performance across weekly, monthly, quarterly, and annual cycles, working closely with sales, operations and customer services to analyse performance. Build Customer-Ce
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