Tide
SeniorOperationsAnalyst,Payments
“Senior Operations Analyst, Payments at Tide. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Managing and monitoring our payment partners. Liaising with key stakeholders for payment related matters”
What You'll Achieve.
Defining KPIs and maintaining SLAs, both internally and by partners to make sure the payments team is performing at the highest level
Industry & Context.
attention to detail - you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem!; resilient - you’re willing to spend the time it takes to discover where a problem lies and not stop until it’s solved; analyse queries and put forward solutions on improvements
Work from abroad for up to 90 days annually
What They're Looking For.
Must Have
at least four years of work experience working in finance, consulting, or operations for the financial services, competent with using SQL and Excel, experience in handling Card issuance, management, payments and settlements
Nice to Have
experience in Consulting, Operations, Finance, or Technology
What You'll Do.
Managing and monitoring our payment partners
Liaising with key stakeholders for payment related matters
Analysing and reporting on existing card features
potential new products
Monitoring our chargebacks/disputes performance and alerting respective teams when/if needed
Defining new processes
and getting to prove them
Monitoring and reporting on the performance of existing processes and taking required actions where necessary
Working closely with the Risk and Compliance teams to ensure adherence to regulatory requirements
Owning and delivering non-technical projects (spanning commercial and operational topics)
Providing support to the Product team during product delivery
ensuring a smooth transition from development to operational phase
Defining KPIs and maintaining SLAs
both internally and by partners to make sure the payments team is performing at the highest level
Engaging with our member support teams to analyse queries and put forward solutions on improvements
working as an incident manager in case of downtime/outages
How You'll Work.
Team & Collaboration
working with teams from across the company - including member support, financial crime, finance, tech, and product; working with our suppliers and Tide Members; collaborate; work as one team; Working closely with the Risk and Compliance teams; Engaging with our member support teams
Communication Scope
excellent written and verbal communication skills in English; explaining the root causes of problems to management and working with providers to get to the bottom of problems
Process & Methodology
Managing project and program, Owning and delivering non-technical projects (spanning commercial and operational topics), Providing support to the Product team during product delivery, ensuring a smooth transition from development to operational phase, deliver complex projects spanning multiple work streams and functional areas
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