Tide
SeniorOperationsAnalyst,Payments
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Operations Analyst, Payments at Tide. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Managing and monitoring our payment partners. Liaising with key stakeholders for payment related matters”
What You'll Achieve.
Defining KPIs and maintaining SLAs, both internally and by partners to make sure the payments team is performing at the highest level
Industry & Context.
analysing queries and put forward solutions on improvements; discover where a problem lies and not stop until it’s solved; attention to detail - you need a sixth sense for when things don’t look right and the conviction to investigate whether it’s a larger problem
Work from abroad for up to 90 days annually
What They're Looking For.
Must Have
at least four years of work experience working in finance, consulting, or operations for the financial services, competent with using SQL and Excel, experience in handling Card issuance, management, payments and settlements
Nice to Have
experience in Consulting, Operations, Finance, or Technology
What You'll Do.
Managing and monitoring our payment partners
Liaising with key stakeholders for payment related matters
Analysing and reporting on existing card features
potential new products
Monitoring our chargebacks/disputes performance and alerting respective teams when/if needed
Defining new processes
and getting to prove them
Monitoring and reporting on the performance of existing processes and taking required actions where necessary
Working closely with the Risk and Compliance teams to ensure adherence to regulatory requirements
Owning and delivering non-technical projects (spanning commercial and operational topics)
Providing support to the Product team during product delivery
ensuring a smooth transition from development to operational phase
Defining KPIs and maintaining SLAs
both internally and by partners to make sure the payments team is performing at the highest level
Engaging with our member support teams to analyse queries and put forward solutions on improvements
working as an incident manager in case of downtime/outages
How You'll Work.
Team & Collaboration
working with teams from across the company - including member support, financial crime, finance, tech, and product - as well as with our suppliers and Tide Members; collaborate; work as one team; Engaging with our member support teams
Communication Scope
excellent written and verbal communication skills in English; explaining the root causes of problems to management and working with providers to get to the bottom of problems
Process & Methodology
deliver complex projects spanning multiple work streams and functional areas, Owning and delivering non-technical projects (spanning commercial and operational topics)
Full Job Description
ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly Over $300 million raised in funding Over 2,500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. WHAT WE ARE LOOKING FOR We’re looking for a data-driven Senior Product Operations Analyst, ideally with experience in Consulting, Operations, Finance, or Technology. In this role you’ll become a key member of Tide’s Payments Operations team, working with teams from across the company - including member support, financial crime, finance, tech, and product - as well as with our suppliers and Tide Members. As a Senior Operations Analyst at Tide you’ll join an ambitious team of highly motivated, talented Tideans who love to collaborate, and are driven by helping people achieve their business ambitions. We live and breathe our values, which are to put our members first, work as one team and be data driven. AS A SENIOR PRODUCT OPERATIONS ANALYST: You will be working in our Payments Operations team. Among other things you will
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