Tide
FinTech
SeniorOperationsAnalyst
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Operations Analyst at Tide. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management. Ensure smooth operation of processes. Define performance monitoring metrics”
What You'll Achieve.
Achieve business goals; Scale development capabilities; Improve credit experience; Drive revenue growth
Industry & Context.
Troubleshooting; Analytical
What They're Looking For.
Must Have
1 year Operations/Project management, 2 years customer service role
What You'll Do.
Ensure smooth operation of processes
Define performance monitoring metrics
Monitor performance metrics
Report on process performance
Analyse operational performance
Understand root cause of sub-optimal processes
Take required actions
Update documented processes
Optimise documented processes
Monitor proprietary SLAs
Report SLA deviations
Act as level 3 support
Deal with escalations
Support Product managers
Manage cross functional projects
Provide feedback to Product managers
Help develop products
Implement solutions to incidents
How You'll Work.
Team & Collaboration
Member support; Financial crime; Finance; Tech; Product; External suppliers; Product teams; Engineering teams; Data teams
Communication Scope
Business audiences
Process & Methodology
Project management
Full Job Description
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Operations team is owning and managing processes in the area. It is working in collaboration with other teams to deliver new products and features. The Operations team overseas and is responsible for the “live” production of each product ensuring its smooth operation. Positioned at the intersection of Product, Engineering and Data teams, we ensure swift delivery of new products and features, data driven decisions, and support best member experience and operational efficiency for all existing products. Our responsibilities include process management, risk management, vendor and partner management, operational setup, business readiness, post-launch performance monitoring and q
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