Q2

Financial Technology

SeniorOperationsAnalyst

$115–165k ~AI est. Austin, Texas, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Operations Analyst at Q2. Skills: Capacity Planning, Workforce Management, Forecasting, Data Analysis. Build Capacity Planning capability. Build Workforce Management capability”

What You'll Achieve.

Ensure service level goals are met; Ensure staffing goals are met; Achieve strategic goals

Industry & Context.

Financial Technology
Problems you'll solve

Data-driven decision making; Root cause analysis

Eligibility Requirements

Work autonomously, Attention to detail, Exceptional organizational skills

What They're Looking For.

Must Have

Bachelor's Degree in related field, 8+ years Capacity Planning, 8+ years Workforce Management, 8+ years data analysis, Experience building executive-level reports in Power BI, Experience in capacity planning across multiple channels, Experience in long-term forecasting, Experience in workload distribution, Experience with statistical systems, Experience with workforce management systems, Experience defining program requirements, Experience using data and metrics to determine improvements, Proven track record of navigating through ambiguous situations, Proven track record of earning trust, Proven track record of influencing across the organization, Proven track record of leading others cross-functionally, Experience working with decentralized teams, Experience on global projects, Proven experience with SQL, Proven experience with Salesforce, Proven experience with MS Excel, Comfort with complex algorithms, Comfort with statistical inference, Fluent written and oral communication in English, Authorized to work for any employer in the U. S.

Nice to Have

Experience in a fast-paced contact center environment

What You'll Do.

Build Capacity Planning capability

Build Workforce Management capability

Support large scale data initiatives

Support smaller specialized initiatives

Create Capacity Planning systems

Maintain Capacity Planning systems

Manage Capacity Planning systems

Adapt systems to dynamic product changes

Forecast staffing levels

Forecast resourcing need

Optimize operations outcomes

Analyze historical trends

Provide business recommendations

Improve Capacity Planning cycle

Improve Workforce Management cycle

Establish tracking processes for headcount

Establish tracking processes for capacity

Establish tracking processes for budget

Control processes for headcount

Control processes for capacity

Control processes for budget

Mitigate capacity risks

Provide capacity levers

Manage dependencies across operating units

Manage dependencies across sites

Prepare executive-level updates

Deliver executive-level updates

Inform critical business decisions

Guide critical business decisions

Develop reports on Support performance

Coordinate compilation of reports

Distribute reports on Support performance

Provide accurate reporting

Provide insightful reporting

Provide recommendations

Perform trend analysis

Create reporting for proactive remediation

Level set on data provided

Level set on trend reporting

How You'll Work.

Team & Collaboration

Across multiple operations teams; With business leaders; With finance partners; With human resource partners; With Directors; With Managers

Communication Scope

Executive-level updates; Business communication; Technical communication

Full Job Description

# **As passionate about our people as we are about our mission.** **_Why Join Q2?_** Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. **_What Makes Q2 Special?_** Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. **_The Job At-A-Glance:_** Q2 is seeking a data-driven Workforce Management - Capacity Planning and Sr. Global Operations Analyst who can not only dive into the details but also tell a data-driven story by deeply understanding Supports business strategy, the internal/external landscape, talent supply, and workload demand. This is a "hands-on" forecasting leadership position, and the successful candidate will have direct operational experience demonstrating their ability to build and provide both short and long term forecasts. This individual will develop accurate forecast models by utilizing various data sources, forecasting tools, industry techniques, and methodologies. The successful candidate possesses superb business judgment, with a track record of successful relationship management and strong analytical acumen, with experience generating and managing plans, report

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