T-Systems ICT India Pvt. Ltd.
Tech / AI / Software
SeniorOperationalExcellenceSpecialist(IT)
“Senior Operational Excellence Specialist (IT) at T-Systems ICT India Pvt. Ltd.. Skills: Operational Excellence, Process Excellence, IT Service Management, Continuous Improvement. Drive continuous improvement initiatives within IT operations and service management processes. Analyze, design, and optimize end‑to‑end IT processes (e.g. , Incident, Change, Problem, Request, and Service Management)”
What You'll Achieve.
driving continuous improvement across IT operations, processes, and services; process excellence; efficiency; transparency; standardization within an IT environment; Establish and maintain process KPIs, dashboards, and performance indicators
Industry & Context.
analytical and structured way of working; solution-oriented mindset
What They're Looking For.
Must Have
end‑to‑end process understanding in an IT environment, Hands‑on experience in process analysis, modeling, and optimization, Solid knowledge of IT Service Management frameworks (e.g. , ITIL, Six Sigma, others), Experience with Lean, Continuous Improvement, or Six Sigma principles, Several years of experience in Operational Excellence, IT Process Management, or IT Operations, Proven ability to work independently and take ownership at senior level, analytical and structured way of working, Ability to lead or contribute to multiple projects simultaneously, stakeholder management across IT and business functions, Capability to translate business needs into actionable process improvements, Experience in defining and interpreting process KPIs, Ability to use data to drive decisions and improvements
Nice to Have
Experience with ITSM tools (e.g. , ServiceNow, Jira Service Management, Remedy), Basic understanding of cloud and hybrid IT environments, Familiarity with automation, workflow tools, or scripting concepts, Experience supporting IT transformations or organizational change initiatives, Understanding of change management and adoption principles, Experience working in agile or hybrid delivery environments, communication skills in an international environment, Ability to explain complex processes in a clear and practical way, Moderation and workshop facilitation experience, Certifications such as ITIL, Lean, Six Sigma, or PMP, Experience in large, complex enterprise IT environments
What You'll Do.
Drive continuous improvement initiatives within IT operations and service management processes, Analyze, design, and optimize end‑to‑end IT processes (e.g.
, Incident, Change, Problem, Request, and Service Management), Identify inefficiencies and define sustainable, scalable process improvements, Support and contribute to multiple parallel projects, including operational, transformation, and strategic initiatives, Work closely with IT operations, architecture, security, and business stakeholders, Establish and maintain process KPIs, dashboards, and performance indicators, Ensure alignment with IT governance, compliance, and best practices (e.g.
, ITIL, Lean, Six Sigma), Act as a senior sparring partner for management and operational teams, Support change adoption and continuous improvement culture across IT.
How You'll Work.
Team & Collaboration
collaborate across multiple teams and initiatives simultaneously; Work closely with IT operations, architecture, security, and business stakeholders; stakeholder management across IT and business functions; willingness to work across different topics and teams
Communication Scope
communication skills in an international environment; Ability to explain complex processes in a clear and practical way; Moderation and workshop facilitation experience
Process & Methodology
Ability to lead or contribute to multiple projects simultaneously, project management
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