Coupang
food delivery
SeniorOperationProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Operation Program Manager at Coupang. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, program management, operational strategy. Own the end-to-end planning and execution of high-impact programs across delivery operations, logistics, customer experience, and marketplace dynamics.. lead critical initiatives that improve the efficiency, scalability, and reliability of our food delivery o”
Industry & Context.
analytical mindset; structured problem-solving capabilities; structured complex challenges; lead cross-functional teams to solutions
What They're Looking For.
Must Have
analytical mindset, structured problem-solving capabilities, exceptional program management skills, comfortable with Excel, business intelligence tools (e. g. , Power BI), Excellent problem-solving, Effective communication and stakeholder management skills at all levels of the organization
Nice to Have
MBA or relevant graduate degree, Experience in a two-sided marketplace or last-mile logistics, Lean, Six Sigma, or Agile frameworks, Fluency in English
What You'll Do.
Own the end-to-end planning and execution of high-impact programs across delivery operations
and marketplace dynamics.
lead critical initiatives that improve the efficiency
and reliability of our food delivery operations.
drive cross-functional execution and deliver operational excellence.
How You'll Work.
Team & Collaboration
lead cross-functional teams to solutions
Communication Scope
Effective communication and stakeholder management skills at all levels of the organization
Process & Methodology
end-to-end planning and execution of high-impact programs, program management skills
Full Job Description
Description About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower) About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers. Position Summary We are seeking a highly motivated and strategic Senior Operations Program Manager to lead critical initiatives that improve the efficiency, scalability, and reliability of our food delivery operations. This role requires a strong analytical mindset, structured problem-solving capabilities, and exceptional program management skills to drive cross-functional execution and deliver operational excellence. Key Responsibilities Program Management: Own the end-to-end planning and execution of high-impact programs across deliv
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