M&T Bank
SeniorOnsiteTechnologySpecialist
“Senior Onsite Technology Specialist at M&T Bank. Skills: executive and/or endpoint user technical support, advanced problem-solving, advanced diagnostic tools, building and installing PCs, computer peripherals, WebEx, MS Teams, Microsoft 365, iOS, Android support, Cisco Video equipment, Zoom, On24, GoToMeeting, JIRA technical documentation, technical and usability evaluations, Project management, risk and regulatory standards. work across multiple technology and business disciplines. work direct”
What You'll Achieve.
impact and improve every day customer experiences across the enterprise; implement policy, procedure, and practice improvements; deliver results in high-pressure environment across competing priorities and quickly changing landscape; dedicated to quality outcomes
Industry & Context.
advanced problem-solving; advanced diagnostic tools; troubleshoot issues; Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis; Research options when anomalies occur and choose best course of action
On call rotation
What They're Looking For.
Must Have
A combined minimum of 7 years’ higher education and/or relevant work experience, a minimum of 3 years’ executive and/or endpoint user technical support experience, Ability to build and maintain effective relationships within and across multiple technical teams, Prior experience prioritizing and delivering results in high-pressure environment across competing priorities and quickly changing landscape, Proficient persuasive communication skills to gain buy-in of others, Proven experience with and demonstrable aptitude for quickly learning new technical skills, growing behavioral competencies, and seeking out industry best standards, Exhibits high degree of workplace professionalism, including having a positive mindset, being open to professional coaching, accountable of one's actions, dedicated to quality outcomes, and respectful of others.
Nice to Have
Bachelor's degree in Computer Science or related discipline, Project management experience, Knowledge and understanding of corporate governance principles, Detail-oriented, Ability to see the big picture, interpersonal skills, Flexibility in responding to work priorities
What You'll Do.
work across multiple technology and business disciplines
work directly with Executives under high stress situations
Foster a tech safe and inviting culture for Executives and Board of Directors
respond to and resolve identified technical incidents requiring advanced problem-solving based on knowledge of system and adjoining systems
Use advanced diagnostic tools to troubleshoot issues
Create trending information of system issues and work with partner teams to clarify variables to support efforts to address identified issues from the analysis
Research options when anomalies occur and choose best course of action
Provide training to less experienced staff
Use tools to help automate processes and make systems more efficient
building and installing PCs
Supporting Virtual/Onsite events using Cisco Video equipment and third-party conferencing services (Zoom
Create and edit end user
Service Desk and JIRA technical documentation
Lead and participate in technical and usability evaluations of Technology products and services for Bank employee use
Direct and monitor team resources and coordinate development tasks on small to large scope projects
Prepare and manage the technical component of project plans
Understand and adhere to the Company’s risk and regulatory standards
and controls in accordance with the Company’s Risk Appetite
Identify risk-related issues needing escalation to management
How You'll Work.
Team & Collaboration
work across multiple technology and business disciplines; work with multi-disciplinary technical teams; work with partner teams; Ability to build and maintain effective relationships within and across multiple technical teams; coordinate development tasks on small to large scope projects
Communication Scope
Proficient persuasive communication skills to gain buy-in of others
Process & Methodology
Direct and monitor team resources and coordinate development tasks on small to large scope projects, Prepare and manage the technical component of project plans, Project management experience
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