Salesforce
Technology
SeniorOnboardingSpecialist-SFMCexperiencemandatory
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Onboarding Specialist - SFMC experience mandatory at Salesforce. Skills: Customer Success, Onboarding, Marketing Cloud. Serve as senior subject-matter expert. Accelerate initial customer value”
What You'll Achieve.
Achieve rapid time to value; Foundation for long-term success
Industry & Context.
Effective problem-solving; Decision-making skills
What They're Looking For.
Must Have
4 + years of experience helping customers achieve business outcomes through technology, Demonstrated application of Customer Success frameworks and methodologies, Fluency in English, business acumen, Exceptional communication and presentation skills, Proven consultative engagement experience with enterprise or mid-market customers, Relationship-driven, personable, and customer-centric approach, technical aptitude, Effective problem-solving and decision-making skills, Comfort operating in environments of continuous change
Nice to Have
Salesforce Certifications, Hands-on experience with Salesforce Marketing Cloud, Understanding of software implementation and onboarding strategies, Knowledge of project management principles, data literacy, Ability to prioritize effectively under pressure
What You'll Do.
Serve as senior subject-matter expert
Accelerate initial customer value
Act as first post-sale point of contact
and strategic welcome
Lead virtual 1:1 and group onboarding engagements
Educate customers on realizing business value
Apply consultative skills to uncover business objectives
Shape long-term customer success
Design and deliver tailored Success Paths
Outline clear steps to meet customer goals
value-based recommendations
Align recommendations to customer industry
Build relationships with customers
Contribute to regional and global onboarding excellence
Contribute to and elevate team's knowledge base
Mentor and support junior onboarding specialists
Participate in organisation wide workstreams
How You'll Work.
Team & Collaboration
internal partners; junior onboarding specialists; organisation wide workstreams
Communication Scope
Customer-facing presentations; Strategic onboarding engagements; Varied audiences
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Marketing Cloud Customer Onboarding Specialists warmly welcome our newest Salesforce marketing cloud customers post-sale and guide them through the critical onboarding phase before implementation begins. This role is designed for **experienced** professionals who act as **trusted advisors** , ensuring customers achieve **rapid time to value** while building a strong foundation for long-term success across Salesforce products—particularly **Marketing Cloud and the Salesforce Platform**. You will act as a **trusted advisor** during early customer engagements, leading strategic onboarding conversations including but not limited to - **Marketing Cloud Engagement, Marketing Cloud Account Engagement (Pardot), Marketing Cloud Personalization, Marketing Cloud Intelligence (Datorama), Marketing Cloud Growth, Advanced Editions, and Third-Party Messaging** , ensuring customers are prepared for successful implementation and adoption. ### Key Responsibilities * Serve as a **senior subject-matter expert** for Salesforce marketing cloud products, with a strong focus on accelerating initial customer value. * Act as the **first post-sale point of contact** , providing
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