Slack
Technology
SeniorOnboardingSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Onboarding Specialist at Slack. Skills: Customer onboarding, Technical partnerships, Customer success. Become a Slack subject matter expert. Lead onboarding engagements”
What You'll Achieve.
Achieve early wins; Set stage for long-term success; Deliver outstanding value; Contribute to customers' success; Influence evolution of onboarding programs; Reinforce Salesforce's reputation; Drive customers to value faster; Identify systemic adoption gaps; Recommend high-impact feature strategies; Build scalable success plans; Own and influence key metrics; Lead customers through enterprise plan migrations
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
6+ years of experience driving customer success, Demonstrated ability to lead complex, strategic customer engagements at the executive level, Deep comfort navigating conversations at all levels, Proven consultative approach, Experience leading cross-functional initiatives, Track record of building trusted relationships with enterprise customers, Advanced technical fluency with enterprise software, APIs, and integration patterns, Proficiency in at least one object-oriented language
Nice to Have
Slack or Salesforce Admin/Consultant/Architect certifications
What You'll Do.
Become a Slack subject matter expert
Lead onboarding engagements
Design and facilitate virtual and in-person sessions
Educate customers on advanced product capabilities
Apply consultative expertise
Uncover deep business objectives
Architect long-term success paths
Build and iterate on scalable onboarding frameworks
Build and iterate on playbooks
Build and iterate on enablement resources
Partner cross-functionally with Sales
Partner cross-functionally with Product
Partner cross-functionally with Engineering
Partner cross-functionally with Professional Services
Represent the voice of the customer
Influence product roadmap priorities
Mentor junior team members
Contribute to onboarding program development
Actively contribute to knowledge base
Help shape expertise of Customer Success organization
Turn strategic customers into advocates
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Sales; Implementation; Customer success teams; Sales; Product; Engineering; Professional Services
Communication Scope
Executive level; C-suite stakeholders
Process & Methodology
Project management principles
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ## About Slack Slack (Salesforce Company) is on a mission to make your working life simpler, more pleasant and more productive. Culture is the north star that guides how we work together and with our customers. Are you looking to build something greater than yourself? Do you want to work alongside some of the most dynamic people in the industry? If so, Slack just might be the place for you. Slack has a positive, diverse, and encouraging culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. ## About the Role Senior Onboarding Specialists are the first technical partners for our most strategic and complex Slack Premier and Signature customers. We help them hit the ground running by building a strong product foundation, achieving early wins, and setting the stage for long-term success on Slack and the broader Salesforce platforms. We act as trusted advisors during the onboarding phase, guiding customers through pre-implementation readiness, leading cross-functional collaboration, and driving consistency across the o
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