Salesforce
AI CRM
SeniorOnboardingSpecialist
“Senior Onboarding Specialist at Salesforce. Skills: Customer Success, Salesforce Platform, Onboarding. Become a Salesforce subject-matter expert. Be the customer’s first point of contact post-sale”
What You'll Achieve.
accelerating the initial "time to value" for new customers; achieve business value using the Salesforce Customer 360 Suite of Products; setting the stage for long-term customer success; ensure their business objectives are met
Industry & Context.
thinking on your feet and finding solutions independently or in a group setting
What They're Looking For.
Must Have
2-3 years of experience in any of the “Industry Cloud” or “Revenue Cloud Advanced”, Ability to hold the attention of a large group of attendees, Able to work independently as a self-starter, Manage time and prioritize activities while performing effectively under pressure, Able to apply customer success concepts, practices, and procedures, Comfortably navigating conversations with stakeholders at all levels, Solid understanding of Object-Oriented design and core programming concepts, Solid knowledge of XML, experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,. Net, SQL) software development, Problem solving skills, Organizational Change
Nice to Have
Salesforce Certifications, CRM Platforms, Project management, Software implementation, Data literacy
What You'll Do.
Become a Salesforce subject-matter expert
Be the customer’s first point of contact post-sale
Deliver virtual 1: 1 engagements
Use consulting skills to uncover initial business use cases
Provide relevant recommendations
Create tailor-made Success Paths
Build positive relationships
Leverage and contribute to knowledge base
How You'll Work.
Team & Collaboration
Collaborates with internal stakeholders and customers; Build positive relationships with both internal and external business partners
Communication Scope
communication and presentation skills; convey ideas and solutions clearly and effectively; ability to hold the attention of and speak to a varied group of stakeholders
Applying for this Senior Onboarding Specialist role?
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