Salesforce
AI CRM
SeniorOnboardingSpecialist
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Onboarding Specialist at Salesforce. Skills: Customer Success, Salesforce Platform, Onboarding. Become a Salesforce subject-matter expert. Be the customer’s first point of contact post-sale”
What You'll Achieve.
accelerating the initial "time to value"; achieve business value; ensure their business objectives are met
Industry & Context.
Problem solving skills
What They're Looking For.
Must Have
2-3 years of experience in any of the “Industry Cloud” or “Revenue Cloud Advanced”, Ability to hold the attention of a large group of attendees, Able to work independently as a self-starter, Manage time and prioritize activities while performing effectively under pressure, Able to apply customer success concepts, practices, and procedures, Comfortably navigating conversations with stakeholders at all levels, Solid understanding of Object-Oriented design and core programming concepts, Solid knowledge of XML, experience in both the front-end web tier and back-end software development, Problem solving skills, Organizational Change
Nice to Have
Salesforce Certifications, CRM Platforms, Project management, Software implementation, Data literacy
What You'll Do.
Become a Salesforce subject-matter expert
Be the customer’s first point of contact post-sale
Deliver virtual 1:1 engagements
Use consulting skills to uncover initial business use cases
Provide relevant recommendations
Create tailor-made Success Paths
Build positive relationships
Leverage and contribute to knowledge base
How You'll Work.
Team & Collaboration
Collaborates with internal stakeholders and customers; Build positive relationships with internal and external business partners
Communication Scope
Communication Skills; Presentation Skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Introduction Onboarding Specialists warmly welcome our newest Salesforce Premier customers post sale before they begin the implementation process. We ensure a positive initial experience with Salesforce and the achievement of customer business objectives. This role focuses on helping customers achieve rapid "time to value" while helping them build a strong knowledge foundation for future growth with their chosen Salesforce clouds/products and the broader Salesforce Platform. We act as the trusted advisor to support customers during the onboarding phase and enable their pre-implementation readiness. Our team collaborates with internal stakeholders and customers to guide initial onboarding conversations. Your work will directly influence customer experience, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer’s journey, you will contribute to our customers’ success and reinforce Salesforce's reputation as an industry leader. Job Responsibilities: Become a Salesforce subject-matter expert for specific Salesforce Industry Cloud and Revenue Cloud products focusing on accelerating the
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