Greenbrook Medical
Healthcare
SeniorOnboardingManager
“Senior Onboarding Manager at Greenbrook Medical. Skills: Team management, Workflow optimization, Performance tracking. Lead onboarding team. Own systems, playbooks, and people”
What You'll Achieve.
Drive patient count to target; Convert qualified leads; Maintain new patient visit rate; Improve conversion rate; Increase top of funnel volume
Industry & Context.
Identify bottlenecks; Design solutions
What They're Looking For.
Must Have
3–5+ years managing frontline team, Bachelors degree required
Nice to Have
Familiarity with payer eligibility, Familiarity with PCP assignment workflows, Familiarity with Medicare Advantage operations
What You'll Do.
Manage and develop onboarding specialists
Hold team to quality standards
Track improvement over time
Scale team as footprint expands
Own end-to-end workflow
Schedule appointments
Complete new patient visits
Maintain onboarding playbook
Train team to standard
Identify workflow bottlenecks
Design solutions to improve conversion
Track specialist-level results
Identify performance gaps
Hold team accountable
Own commission tracking
Calculate commissions accurately
Coordinate timely payment
Deploy onboarding resources
How You'll Work.
Team & Collaboration
Growth team
Communication Scope
Empathetic communicator
Applying for this Senior Onboarding Manager role?
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