Ping Identity
Technology
SeniorOnboardingCustomerSuccessManager
“Senior Onboarding Customer Success Manager at Ping Identity. Skills: Customer Success, Project Management, Deployment. Manage deployment strategy for customers. Plan deployment lifecycle phases”
What You'll Achieve.
Ensure successful deployment; Realization of value for customers; Achieve customers’ business outcomes; Exceeding expectations in successful delivery
Industry & Context.
Issue management; Risk management; Conflict resolution
Less than 25% travel
What They're Looking For.
Must Have
Deep expertise in leading enterprise deployment projects, Management of technical projects, Understanding of Ping Identity value proposition, Ability to present to C-level executives, Knowledge of technology principles and services, Knowledge of project management best practices, Ability to lead individuals, teams or multiple groups, Outstanding written and verbal communication skills, Planning and overseeing project communications, Player Coach mindset, Excellent people management skills, Proven expertise in managing conflicting priorities, Willingness to travel to client locations
What You'll Do.
Manage deployment strategy for customers
Plan deployment lifecycle phases
Organize deployment lifecycle phases
Manage deployment lifecycle phases
Ensure successful delivery on schedule
Participate in management of project goals
Drive teams to achieve business outcomes
Collaborate cross-functionally with teams
Seek solutions for customer needs
Exceed expectations in delivery of objectives
Collaborate with customer stakeholders
Collaborate with internal stakeholders
Manage client expectations
Analyze project goals
Create plan to achieve goals
Drive project team members
Drive customer stakeholders/SMEs
Understand client environment limitations
How You'll Work.
Team & Collaboration
Cross-functionally with sales; Cross-functionally with product; Cross-functionally with support; With customer stakeholders; With internal stakeholders; With senior leadership teams; With project level resources
Communication Scope
Executive presentations; Verbal communication; Written communication
Process & Methodology
Project management best practices, Enterprise cloud migration, Cloud deployment projects
Applying for this Senior Onboarding Customer Success Manager role?
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