SeniorOfficer,ClientServices(Credit)-Collections

Company: 1011 United Overseas Bank Ltd **About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas. **_Job Responsibilities_** * Call Customer to remind on overdue payment (Provide information of payment amount and due date to minimize risk exposure) * Negotiate with customer on repayment if they are unable to fulfill payment obligation * Attending to customer’s account enquiries and rendering prompt services on their request * Follow up with customer via various communication tools (E.g telephone, sms, letters etc) * Update conversation with customer in collection system * Working together with supervisors in solving irregular cases ** _Job Requirements_** * Making calls in the range of 200 to 250