University of Ottawa
SeniorOfficer,AcademicAdministration
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Officer, Academic Administration at University of Ottawa. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study.. Execute ”
What You'll Achieve.
Attract, retain and maintain the student population rate in all programs of study.
Industry & Context.
Experience in problem solving and decision-making; Organizational and analytical skills; excellent judgment
Selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language.
What They're Looking For.
Must Have
postsecondary studies, several years of experience in a similar role, Knowledge of academic programs at the high school, college, undergraduate and postgraduate levels, Knowledge of and experience interpreting, communicating and applying procedures, policies and methods, Experience researching and analyzing data as well as creating administrative and statistical reports, Experience in problem solving and decision-making, Experience providing client service, Experience implementing strategies and activity plans for students, Capacity to deal with conflicting priorities and respect strict deadlines in a fast paced environment, Organizational and analytical skills, excellent judgment and attention to detail, Listening skills and work ethics, Bilingual – French and English (spoken and written)
What You'll Do.
Serve as a first point of contact for students by receiving
anticipating and responding to various student requests and by ensuring above average client service in order to attract
retain and maintain the student population rate in all programs of study.
Execute administrative tasks
such as evaluating requests
making recommendations
approving certain requests and providing follow-ups with students
colleagues and other faculties.
Attend graduation ceremonies and various events to promote the University of Ottawa and the Faculty’s services.
Assess student needs by analyzing
interpreting and translating student needs to determine which policies and procedures need to be activated.
Plan interventions by supporting the planning process for student interventions by providing a diagnosis and recommendations to address student issues.
Execute interventions by assisting to the implementation process by providing relevant information to inform the approach for each intervention.
Analyze student files with conditional acceptance and/or equivalences.
Monitor student files to ensure that administrative and academic deadlines are respected.
Serve as a first point of contact for students by receiving
acknowledging and taking action on student requests for modification to their selected program of study.
Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration.
Determine the eligibility of the request.
Approve course selection for first year students and special students and perform the necessary steps to finalize requests.
Promote the University of Ottawa as well as its programs and services during commercial fairs and recruitment events.
Represent the faculty and the University of Ottawa during events and receptions by connecting with students and participants.
How You'll Work.
Team & Collaboration
Work with other members of the team to reach common goal(s).; Accept and give constructive feedback.; Able to adjust own behaviour to reach the goals of the team.; Providing follow-ups with colleagues and other faculties.
Communication Scope
Interpreting, communicating and applying procedures, policies and methods; Bilingual – French and English (spoken and written)
Process & Methodology
Organize in time a series of actions or events in order to realize an objective or a project., Plan and organize own work and priorities in regular daily activities.
Full Job Description
**Follow us on[LinkedIn](https://www.linkedin.com/company/uottawacareers/)** ** _Posting Reason:_** New Position ** _Job Type:_** Employee ** _Anticipated Duration in Months_** _(for contracts and temporary assignments):_ 12 _**Job Family:**_ Academic Administration _**# of Open Positions:**_ 1 _**Faculty/Service - Department:**_ Academic Development and Operations _**Campus:**_ Main Campus _**Union Affiliation:**_ SSUO _**Date Posted (YYYY/MM/DD):**_ 2026/05/14 _**Applications must be received******BEFORE******(YYYY/MM/DD):**_ 2026/05/25 _**Hours per week:**_ 35 _**Salary Grade:**_ SSUO Grade 08 _**Salary Range:**_ $64,865.00 - $81,935.00 About the Faculty of Engineering The Faculty of Engineering strives to provide a learning environment that promotes excellence and innovation, ethical practice and responsibility towards society. Our workplace will challenge, energize and motivate you to be your very best while providing opportunities for career growth and professional development. Our work makes a world of difference in the lives of our students, who will become the next generation of leaders and change makers of our society. Our dynamic community is dedicated to building innovations that will not only help the advancement of technology, but solutions that will revolutionize the industry. We look forward to making the future TOGETHER! ***This position may be eligible for a telework arrangement. Learn more about our telework guidelines [click here](https://www.uottawa.ca/human-resources/sites/www.uottawa.ca.human-resources/files/telework_guidelines.pdf)** **Position purpose:** Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study. Execute administrative tasks, such as evaluating requests, making recommendations, approving certain requests and providin
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