Kone
SeniorOfferingManager,CustomerDigitalExperience
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Offering Manager, Customer Digital Experience at Kone. Skills: Customer Digital Experience, Service Digital Offerings, API Ecosystem Development. Own and drive service customer digital experience offerings, including end-user communication solutions. Ensure continuity and performance of existing digital service offerings”
Industry & Context.
problem-solving skills in complex, fast-moving environments
fixed-term position (May 2026 – December 2026)
What They're Looking For.
Must Have
Experience in offering management, product management, or digital service development, understanding of customer digital experience (CX) and service ecosystems, Experience working with APIs, integrations, or digital platforms, Proven ability to drive cross-functional initiatives in a global organization, Understanding of end-to-end service lifecycle (development, deployment, operations), Commercial mindset with focus on business impact and customer value
Nice to Have
ownership mindset and ability to operate with autonomy, Excellent stakeholder management skills across global and local teams, Strategic thinking combined with hands-on execution capability, Ability to balance running business (existing services) and building new offerings, problem-solving skills in complex, fast-moving environments, Fluent English communication skills
What You'll Do.
Own and drive service customer digital experience offerings
including end-user communication solutions
Ensure continuity and performance of existing digital service offerings
Develop and scale new digital service offerings in line with business needs
Lead and coordinate API ecosystem development and integrations
Drive customer portal integrations and digital user journeys
Enable and expand QR code-based end-user communication solutions
Ensure full lifecycle performance: from concept → commercialization → deployment → operations
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Product (KTI), Areas, and Front Lines; Excellent stakeholder management skills across global and local teams
Communication Scope
Fluent English communication skills
Full Job Description
At KONE, our purpose is to improve the flow of urban life. We make people's journeys safe, convenient, and reliable in and between buildings. Within Commercial & Operations (C&O), we drive the development and deployment of service and digital offerings globally. We are looking for a **Senior Offering Manager, Customer Digital Experience** to join our Service & Digital Offering team in **Espoo, Finland**. In this exciting role, you will be working with service digital offerings, focusing on customer digital experience, end-user communication, and API ecosystem development. You will play a key role in ensuring continuity of existing services while driving the development of new digital offerings. This role is a **fixed-term position (May 2026 – December 2026)** based in Espoo, Finland, with an opportunity to contribute to critical digital service continuity and development during a key period. **Key responsibilities** * Own and drive service customer digital experience offerings, including end-user communication solutions * Ensure continuity and performance of existing digital service offerings * Develop and scale new digital service offerings in line with business needs * Lead and coordinate API ecosystem development and integrations * Drive customer portal integrations and digital user journeys * Enable and expand QR code-based end-user communication solutions * Collaborate cross-functionally with Product (KTI), Areas, and Front Lines * Ensure full lifecycle performance: from concept → commercialization → deployment → operations. **Requirements for the role** * Experience in offering management, product management, or digital service development * Strong understanding of customer digital experience (CX) and service ecosystems * Experience working with APIs, integrations, or digital platforms * Proven ability to drive cross-functional initiatives in a global organization * Understanding of end-to-end service lifecycle (development, deployment, operations) * Commercia
Applying for this Senior Offering Manager, Customer Digital Experience role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Kone?
Real rants from real employees. Read before you apply.