Grafana Labs
Technology
SeniorObservabilityArchitect
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Observability Architect at Grafana Labs. Skills: Observability architecture, Customer success, Technical partnership. Serve as primary technical point of contact. Design observability maturity journey”
What You'll Achieve.
Ensure client success; Achieve business goals; Maximize value from platform; Ensure return on investment
Industry & Context.
Problem-solving; Analytical skills; Troubleshooting; Root cause analysis
25% travel
What They're Looking For.
Must Have
Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience), 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry, Experience deploying and operating Kubernetes, Understanding of observability solutions
Nice to Have
Grafana, Prometheus, and Loki a plus, Observability expertise, preferably architect level
What You'll Do.
Serve as primary technical point of contact
Design observability maturity journey
Provide expert-level troubleshooting
Conduct regular technical reviews
Conduct health checks
Advise clients on best practices
Advise clients on strategies
Collaborate to develop technical roadmaps
Collaborate to execute technical roadmaps
Identify opportunities for cost optimization
Identify opportunities to expand use
Identify opportunities for adoption
Develop strong relationships
Maintain long-term relationships
Own customer lifecycle
Drive adoption of product suite
Drive effective use of product suite
Maximize customer value
Act as voice of customer
Advocate for customer needs
Advocate for customer priorities
Advocate for customer feature requests
Conduct training sessions
Educate clients on technology
Conduct regular reviews
Identify areas for improvement
Assess client satisfaction
Discuss upcoming needs
Discuss upcoming projects
Prepare reports on client metrics
Present reports on client metrics
Prepare reports on achievements
Present reports on achievements
Prepare reports on areas of focus
Present reports on areas of focus
How You'll Work.
Team & Collaboration
Remote-first internal teams; Worldwide customers; Account teams; Engagement Managers; Onboarding Solutions Architects; Engineering; Product Management
Communication Scope
Written communication; Oral communication; Technical documentation; Client presentations
Process & Methodology
Technical roadmaps
Full Job Description
Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J. P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage. As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of
Applying for this Senior Observability Architect role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Grafana Labs?
Real rants from real employees. Read before you apply.