Grafana Labs

Technology

SeniorObservabilityArchitect

$175–250k ~AI est. United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Senior Observability Architect at Grafana Labs. Skills: Observability architecture, Customer success, Technical partnership. Serve as primary technical point of contact. Design observability maturity journey”

What You'll Achieve.

Ensure client success; Achieve business goals; Maximize value from platform; Ensure return on investment

Industry & Context.

Technology
Problems you'll solve

Problem-solving; Analytical skills; Troubleshooting; Root cause analysis

Eligibility Requirements

25% travel

What They're Looking For.

Must Have

Bachelor's degree in Computer Science, Information Technology, Math or a related field (or equivalent experience), 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry, Experience deploying and operating Kubernetes, Understanding of observability solutions

Nice to Have

Grafana, Prometheus, and Loki a plus, Observability expertise, preferably architect level

What You'll Do.

Serve as primary technical point of contact

Design observability maturity journey

Provide expert-level troubleshooting

Conduct regular technical reviews

Conduct health checks

Advise clients on best practices

Advise clients on strategies

Collaborate to develop technical roadmaps

Collaborate to execute technical roadmaps

Identify opportunities for cost optimization

Identify opportunities to expand use

Identify opportunities for adoption

Develop strong relationships

Maintain long-term relationships

Own customer lifecycle

Drive adoption of product suite

Drive effective use of product suite

Maximize customer value

Act as voice of customer

Advocate for customer needs

Advocate for customer priorities

Advocate for customer feature requests

Conduct training sessions

Educate clients on technology

Conduct regular reviews

Identify areas for improvement

Assess client satisfaction

Discuss upcoming needs

Discuss upcoming projects

Prepare reports on client metrics

Present reports on client metrics

Prepare reports on achievements

Present reports on achievements

Prepare reports on areas of focus

Present reports on areas of focus

How You'll Work.

Team & Collaboration

Remote-first internal teams; Worldwide customers; Account teams; Engagement Managers; Onboarding Solutions Architects; Engineering; Product Management

Communication Scope

Written communication; Oral communication; Technical documentation; Client presentations

Process & Methodology

Technical roadmaps

Full Job Description

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J. P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: At Grafana Labs, we’re redefining what post-sales technical partnership looks like—and it starts with the Observability Architect. This is a role for deeply technical experts who are ready to step into strategic leadership with our most important customers. If you thrive at the intersection of systems thinking, architecture design, and customer impact—this is your stage. As an Observability Architect, you will be the technical owner of long-term customer success. You’ll architect and guide the implementation of complex observability solutions across a wide range of

Free ATS check

Applying for this Senior Observability Architect role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Greenhouse

  • Create a Greenhouse profile before applying — it saves time across multiple applications.
  • Upload your resume as a PDF; the parser handles it better than Word.
  • Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
  • Enable email notifications to track application status in real time.

ANONYMOUS · UNFILTERED

What do employees actually say about Grafana Labs?

Real rants from real employees. Read before you apply.

Read Company Rants →