SeniorMSPEngineer

### **Key Responsibilities:** Your day-to-day responsibilities will include: ### **1\. Advanced Technical Support & Troubleshooting** * Provide Level 2/3 technical support and remote assistance to Managed Services clients via phone, email, and onsite visits. * Diagnose and resolve complex software, hardware, and operating system issues on servers and workstations (Windows, Linux, macOS). * Utilise Remote Monitoring and Management (RMM) tools (e.g., Datto RMM, N-able, Nagios, Cacti) for proactive issue resolution and system analysis. * Troubleshoot and configure VoIP, IPTV, and various internet service-related problems. ### **2\. Network and Infrastructure Management** * **Install, configure, and manage** network infrastructure, including LAN/WAN, WiFi, VLANs, and VPNs. * Specialise in **Unifi/Ubiquiti Networks** for office setups and multi-tenant network management. * Configure and manage site-to-site VPN connections. * Conduct network and security assessments, providing recommendations for improvement. * Work with various network equipment, including Cisco and Juniper switches. ### **3\. Cloud Services and Security** * Administer and manage **Google Workspace** and **Microsoft 365** environments for small and medium-sized businesses. * Lead client onboarding, including Google Workspace migrations. * Implement and ensure compliance with security policies, including those aligned with **SMB 1001 security certification standards**. * Perform domain security audits and manage Chrome Enterprise solutions. ### **4\. Documentation and Process Management** * Document IT incidents, solutions, and infrastructure upgrades using ticketing and documentation systems (e.g., Datto Autotask, IT glue, RT Ticketing system). * Ensure strict adherence to Service Level Agreements (SLAs). * Contribute to effective project management for IT infrastructure upgrades and Managed Services implementation. **Leadership & Mentoring Expectations** The successful candidate will demonstrate strong