(Senior)MobilityOperationsAnalyst

Join us as an (Senior) Mobility Operations Analyst (all genders) in our Global Operator Enablement Services team and help shape the future of autonomous mobility! MOIA’s Global Operator Enablement Services (GOES) Organization is our delivery backbone, our mission-critical interface to operator customers worldwide. We transform innovative technology into operational success by delivering our turnkey solution that enables safe, scalable, and efficient autonomous mobility services. As a cross-functional, fast-moving team, we integrate customer launch management, digital platform provisioning, service operations, and customer support to deliver a seamless experience. Acting as the single point of contact for operators, GOES ensures end-to-end excellence. In short: We bring MOIA’s pioneering products to life — reliably, globally, and ready to scale. Want to learn more about our turnkey solution for autonomous mobility? Have a closer look at our product video here. As (Senior) Mobility Operations Analyst (all genders), you will be responsible for analyzing operational and service performance across autonomous mobility deployments. You will identify performance gaps, benchmark operations across markets, and drive data‑based recommendations that improve reliability, efficiency, and product outcomes using your deep analytical capability and understanding of the data architecture behind AV operations. What you will do Analyze fleet, service, and operational KPIs across deployments to identify performance gaps and improvement levers. Benchmark operations across markets to compare maturity, efficiency, and reliability, and derive best practices. Build and continuously improve KPI frameworks to ensure consistent measurement across teams, markets, and customers. Leverage AI, automation, and modern data tooling to reduce manual analysis and enable scalable, self‑service insights. Understand and map key data sources (telemetry, operational events, service data, system outputs) and