NRI North America
Managed Services
SeniorMicrosoft365Engineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Microsoft 365 Engineer at NRI North America. Skills: Microsoft 365 Security, Entra ID, Microsoft Defender. Respond to level two issues. Resolve escalations”
What You'll Achieve.
Provide exceptional support; Optimize and improve M365 environments
Industry & Context.
Troubleshoot advanced issues; Provide solution options; Identify opportunities for optimization
On-call rotation, After hours / weekend work
What They're Looking For.
Must Have
Microsoft 365 Collaboration technologies, Entra ID, Microsoft Defender, Microsoft Exchange Online, Microsoft Endpoint Configuration Management, Microsoft Intune Mobile Device/Mobile Application management, Microsoft SharePoint Online, Microsoft Teams, Microsoft OneDrive for Business, Microsoft 365 cloud solutions, Microsoft 365 management and administration, Scripting for automation, PowerShell, VBScript
Nice to Have
Microsoft environment, M365, on-premises Microsoft Technology, Exchange 2019, SharePoint on-premises, SharePoint Framework, Active Directory, Group Policy, Microsoft Sentinel, MSP, Service Now, Logic Monitor
What You'll Do.
Respond to level two issues
Focus on M365 Security
Provide client support
Resolve or escalate issues
React and resolve cases
Troubleshoot advanced issues
Provide solution options
Conduct proactive assessments
Identify optimization opportunities
Collaborate with senior engineers
Develop knowledge base articles
Interact with clients
Participate in on-call rotation
How You'll Work.
Team & Collaboration
Work with Senior members; Collaborate with senior engineers; Collaborate with peers
Full Job Description
## Description The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point. Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant. ## Essential Duties React and resolve cases submitted or automatically alerted by monitoring tools Troubleshoot advanced issues and provide solution options and recommendations Proactively provide escalation within M365 tenant environment Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement. Aid other team members in the resolution of cases within the scope of skillset Assist with information gathering and reporting to either clients or Client Success Managers Collaborate with senior engineers to escalate issues as needed Develop, maintain and update technical knowledge base articles Some client interactions will be required Collaborate with peers across Managed Services Practice Participate in an on-call rotation After hours / weekend work may be a required All other duties as assigned ## Required Knowledge, Skills, and Abilities 3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider Entra ID (Conditional Access Policies, MFA, Privileged Identity Management) Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies) Microsoft Exchange Online (Online Protection) Microsoft Endpoint Configuration Management Microsoft Intune Mobile Device/Mobile Application management Microsoft SharePoint Online Mi
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