ShipBob, Inc.
SeniorMerchantImplementationManager
“Senior Merchant Implementation Manager at ShipBob, Inc.. Skills: Merchant Implementation, Project Management, merchant onboarding, software and fulfillment services, problem solving, decision making, communication. Lead the onboarding process for new merchants joining ShipBob. Drive successful project outcomes”
What You'll Achieve.
drive results that move the needle for ShipBob, our merchants, and for your own professional growth; ensure project objectives are met without major disruptions; setting them on the path to sustained success; drive the use and adoption of key functions and features
Industry & Context.
adept problem solving; decision making; swiftly address challenges; provide scalable solutions; Troubleshoot unique merchant challenges as they arise throughout the project
Willingness and ability to travel up to 20% within the United States to support merchant onboarding, training, and relationship-building as needed, Travel: Up to 20% travel required
What They're Looking For.
Must Have
3-5 years of experience in Merchant Implementation, Merchant Success, or a similar role, Excellent Project Management skills, Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs, Ability to clearly articulate technical topics to a non-technical audience, Ability to communicate effectively through verbal and written communication, Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants, Experience with APIs, ERP and OMS systems
Nice to Have
Experience with E-Commerce platforms such as Shopify, BigCommerce, Magento or WooCommerce, Experience in working with mid-market to enterprise merchants
What You'll Do.
Lead the onboarding process for new merchants joining ShipBob
Drive successful project outcomes
Guide merchants to configure and optimize software and fulfillment services
Address challenges and provide scalable solutions to merchants
Establish and maintain communication with key stakeholders to set expectations for key deliverables
timelines and milestones
Proactively identify potential project risks and develop mitigation strategies
Monitor task completion to ensure alignment with project deadlines
Maintain comprehensive project documentation
Review solutions requirements and success criteria for the project with key stakeholders
Guide the merchant through ShipBob onboarding
Serve as the primary point of contact and advisor across multiple merchants during the implementation phase
Assist Merchants to Setup and Optimize the ShipBob Software
Configure ShipBob solutions and services to meet the merchant's goals
Support merchants to configure standard integrations with ShipBob's software solutions
Successfully utilize integrations to manage their order fulfillment
Coordinate and develop the setup and roll out of fulfillment services
Conduct tailored training sessions for all stakeholders
Prepare reference materials to encourage self-service
Align merchant objectives with ShipBob’s capabilities to drive the use and adoption of key functions and features
How You'll Work.
Team & Collaboration
Collaborate with management on proactive solutions; Consultation with team leadership, and subject matter experts; Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants; Work directly with ShipBob Operations with minimal manager guidance
Communication Scope
Ability to communicate effectively through verbal and written communication; Ability to clearly articulate technical topics to a non-technical audience
Process & Methodology
Excellent Project Management skills, Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines and milestones, Proactively identify potential project risks through consultation with team leadership, and subject matter experts to help develop mitigation strategies that can ensure project objectives are met without major disruptions, Monitor task completion to ensure alignment with project deadlines, Maintain comprehensive project documentation, including meeting notes, timelines, progress report and key deliverables
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