Roche
Healthcare
SeniorMedicalSoftwareEngineerComplaintHandling
“Senior Medical Software Engineer - Complaint Handling at Roche. Skills: Technical investigator, Root cause analysis, Source code analysis. Handle complex medical software complaints. Manage entire case lifecycle”
What You'll Achieve.
Ensure quality and performance of Digital Solutions; Enhance case handling process; Proactively monitor product performance data
Industry & Context.
Deep-dive technical investigator; Dissect complex, edge-case software failures; Root cause analysis
What They're Looking For.
Must Have
Degree in computer science or an IT related field, 5+ years of proven track records of working in the area of Software engineering or IT support related functions, Ability to read and debug complex source code of different programming languages, Ability to work independently even when faced with uncertainty, Ability to present technical work to stakeholders, Negotiate to push initiatives forwards, Communication skills in English (written and spoken)
What You'll Do.
Handle complex medical software complaints
Manage entire case lifecycle
Investigate software failures
Transfer cases to development
Read and understand complex source code
Justify decisions using quality processes
Communicate quality-related information
Enhance case handling process
Monitor product performance data
How You'll Work.
Team & Collaboration
Bridge gap between field troubleshooting and R&D; Collaborate with on-site troubleshooting team; Interface with Affiliates and Country Organizations; Serve as technical proxy for Principal Engineer
Communication Scope
Communication skills in English (written and spoken); Present technical work to stakeholders; Communicate quality-related information
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