Dutchie
Technology
SeniorManager,WorkforceManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Workforce Management at Dutchie. Skills: Workforce management, Automation strategy. Own long-term and short-term capacity planning. Own forecasting”
Industry & Context.
Smarter routing; Triage
What They're Looking For.
Must Have
Strategic Workforce Architecture, High Business Acumen
Nice to Have
Experience in fast-paced technology ecosystem, Experience during rapid scale or restructuring, Degree in Industrial Engineering, Degree in Operations Research, Degree in Statistics, Degree in Finance, Generative AI support agents experience, Conversational AI layers experience
What You'll Do.
Own long-term and short-term capacity planning
Own budgeting across all support channels
Ensure human footprint scales efficiently
Translate operational data into financial implications
Translate operational data into strategic implications
Identify repetitive tasks for automation
Identify tasks for AI agents
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering; Partner with Operations
Communication Scope
Translate operational data
Full Job Description
About Dutchie Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations, while providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings to the world through wellness benefits, social justice, and empowering local communities through tax revenue. Powering thousands of dispensaries across 40+ markets throughout the United States and Canada, Dutchie is the leading technology company in the cannabis space and was named in Fast Company’s 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups. Dutchie has raised over $600M in funding to date, backed by D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors. About This Job We are seeking a strategic, forward-thinking Senior Manager Workforce Management you will actively work to diminish it through smarter routing, triage, and automated deflection. This role sits at the intersection of operational excellence and digital transformation. You will champion and empower our frontline support teams while partnering closely with Product, Engineering, and Operations to identify high-volume, repetitive tasks that can be automated or pushed directly into AI agents and code. If you are a WFM purist who only wants to manage static spreadsheets, this isn't the role for you. If you are an operational leader excited by the challenge of balancing human execution with automated efficiency, we want to hear from you. What You'll Do... Strategic Workforce Architecture: Own long-term and short-term capacity planning, forecasting, and budgeting across all support channels, ensuring our human footprint scales efficiently alongside business growth. Automation you translate it in
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