Aviso Wealth
Financial Services
SeniorManager,WorkforceManagement
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Workforce Management at Aviso Wealth. Skills: Workforce management, Reporting, Analysis. Develop and improve people practices. Improve training”
Industry & Context.
What They're Looking For.
Must Have
5+ years WFM experience, Experience in contact centres, Experience in reporting and analysis
Nice to Have
Track record in world class service department
What You'll Do.
Develop and improve people practices
Improve communications
Increase efficiencies
Leverage technologies
Make recommendations for technology improvements
Develop innovative WFM practices
Lead departmental reporting
Lead departmental analysis
Contribute to shaping vision
Contribute to implementing vision
Develop new approaches to forecasting
Develop new approaches to scheduling
Develop new approaches to capacity planning
Develop new approaches to real-time operations
Develop new approaches to reporting
Develop new approaches to analysis
Partner with leadership team
Evolve contact centre
Challenge the status quo
Partner with other departments
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal and external partners; Customer Service Experience leadership team; CX; Operations; HR; Marketing; IT; Product Development
Full Job Description
**Aviso Wealth:** At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at [www.aviso.ca](https://can01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.aviso.ca%2F&data=05%7C01%7Cgwilliams%40aviso.ca%7C60dd7ee3a5424b5b24be08db49a35c45%7C8bf75a43b0eb42ab81d6e397059ed15e%7C0%7C0%7C638184738201947724%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LHwunwpXGiDBWlj9f2%2Fc%2Bjrhb2FU5LcnBSO7kW88ZqQ%3D&reserved=0). **The Opportunity:** We’re looking to fill an opening for a Senior Manager, Workforce Management to join our Client Solutions team. Reporting to the VP, Customer Service Experience the Senior Manager, Workforce Management is responsible for developing and continuously improving an innovative, employee centric, WFM practice and managing all workforce management activities and tasks in our contact centres. You will also lead our departmental reporting and analysis function. You will also be part of our customer service experience senior leadership team and be a major contributor in shaping and implementing our vision through various projects and initiatives. We are looking for new and creative approaches to forecasting, scheduling, capacity planning, real-time operations, reporting and analysis. You have a track record of accomplishing this in a world class service department. You will need to influence, negotiate, and collaborate with internal and external partners in our various lines of business as well as CX, Operations, HR, Marke
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