OneTrust
SaaS
SeniorManager,UX
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, UX at OneTrust. Skills: UX leadership, Product strategy, User experience design. Lead a team of fullstack UX designers. Create lovable, intuitive experiences across enterprise SaaS products”
What You'll Achieve.
PSAT; Adoption; Timetovalue; Support ticket reduction; Measurable UX outcomes
Industry & Context.
Identify and resolve journey gaps across onboarding, documentation, and support to reduce friction and timetovalue
What They're Looking For.
Must Have
Experience leading a team of fullstack UX designers, Experience creating intuitive experiences across enterprise SaaS products, Experience coaching and growing designers, Experience co-owning roadmaps with Product and Engineering, Experience driving measurable outcomes such as PSAT, adoption, timetovalue, and supportticket reduction, Experience strengthening research and analytics practices, Experience championing design system adoption, Experience ensuring privacybydesign, Experience ensuring WCAG 2. 2 AA accessibility, Experience leveraging modern AIassisted tooling, Experience defining patterns, content strategy, and research approaches, Experience ensuring thoughtful, contextual UX copy, Experience evangelizing and maturing adoption of the design system, Experience driving consistency and contribution across teams, Experience conducting independent discovery, Experience overseeing user research to inform decisions and future product direction, Experience operating transparently with PM, Engineering, Privacy/Legal, Support, and GTM, Experience maintaining status, risks, and decision logs, Experience synthesizing insights from user research with product analytics, Experience identifying and resolving journey gaps across onboarding, documentation, and support, Experience co-leading strategic planning workshops and prioritization efforts with crossfunctional partners, Experience communicating design rationale, customer insights, and outcomes to stakeholders and leadership, Experience driving the UX roadmap for your remit, Experience ensuring clear priorities and measurable UX outcomes, Experience defining UX success metrics up front, Experience evaluating postlaunch performance using dashboards and PSAT, Experience maintaining a culture of collaboration through recurring team sessions focused on patterns, research, and best practices, Experience using AIenabled tooling to improve operational efficiency, documentation, and iteration speed, Experience supporting hiring, capacity planning, and scalable design processes across product areas
Nice to Have
Background in consent/privacy, governance, or data tooling, Experience integrating AI into design workflows (research synthesis, content drafting, prototype/code generation), Leading multi‑region teams, Scaling design practices across multiple squads
What You'll Do.
Lead a team of fullstack UX designers, Create lovable, intuitive experiences across enterprise SaaS products, Coach and grow designers, Co-own roadmaps with Product and Engineering, Drive measurable outcomes such as PSAT, adoption, timetovalue, and supportticket reduction, Strengthen research and analytics practices, Champion design system adoption, Ensure privacybydesign and WCAG 2.
2 AA accessibility, Leverage modern AIassisted tooling to elevate efficiency, creativity, and delivery, Guide designers in defining patterns, content strategy, and research approaches, Ensure accessibility, privacybydesign, and thoughtful, contextual UX copy, Evangelize and mature adoption of the design system, driving consistency and contribution across teams, Conduct independent discovery and oversee user research to inform decisions and future product direction, Operate transparently with PM, Engineering, Privacy/Legal, Support, and GTM—maintaining status, risks, and decision logs, Synthesize insights from user research with product analytics (e.
, Pendo, Ideas Portal, BI), Identify and resolve journey gaps across onboarding, documentation, and support to reduce friction and timetovalue, Co-lead strategic planning workshops and prioritization efforts with crossfunctional partners, Communicate design rationale, customer insights, and outcomes to stakeholders and leadership, Drive the UX roadmap for your remit, ensuring clear priorities and measurable UX outcomes, Define UX success metrics up front and evaluate postlaunch performance using dashboards and PSAT, Maintain a culture of collaboration through recurring team sessions focused on patterns, research, and best practices, Use AIenabled tooling to improve operational efficiency, documentation, and iteration speed, Support hiring, capacity planning, and scalable design processes across product areas.
How You'll Work.
Team & Collaboration
Co-own roadmaps with Product and Engineering; Operate transparently with PM, Engineering, Privacy/Legal, Support, and GTM; Co-lead strategic planning workshops and prioritization efforts with crossfunctional partners; Communicate design rationale, customer insights, and outcomes to stakeholders and leadership; Maintain a culture of collaboration through recurring team sessions focused on patterns, research, and best practices
Communication Scope
Communicate design rationale, customer insights, and outcomes to stakeholders and leadership
Process & Methodology
Co-own roadmaps, Drive the UX roadmap, Capacity planning
Full Job Description
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. About the Role As a Senior UX Manager, you will lead a team of fullstack UX designers to create lovable, intuitive experiences across our enterprise SaaS products. You will coach and grow designers, coown roadmaps with Product and Engineering, and drive measurable outcomes such as PSAT, adoption, timetovalue, and supportticket reduction. You will strengthen research and analytics practices, champion designsystem adoption, ensure privacybydesign and WCAG 2.2 AA accessibility, and leverage modern AIassisted tooling to elevate efficiency, creativity, and delivery. The Challenge Leadership guide designers in defining patterns, content strategy, and research approaches. Ensure accessibility, privacybydesign, and thoughtful, contextual UX copy. Evangelize and mature adoption of the design system, driving consistency and contribution across teams. Conduct independent discovery and oversee user research to inform decisions and future product direction. Your Mission CrossFunctional Collaboration Operate transparently with PM, Engineering, Privacy/Legal, Support, and GTM—maintaining status, risks, and decision logs. Synthesize insights from
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