Nscale
SeniorManager,TechnologyOperations
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Technology Operations at Nscale. Skills: Technology Operations, End-user support, Team management, Service improvement. Establish Technology Operations across Americas. Recruit, manage, coach, develop team”
What You'll Achieve.
Deliver high-quality employee technology experience; Ensure new starters productive from day one; Provide reliable technology support; Standardise processes; Improve tooling; Make TechOps scalable, measurable, consistent; Reduce dependency on informal requests; Reduce repeat tickets; Improve onboarding processes; Improve device fulfilment; Improve zero-touch deployment; Improve offboarding processes; Establish repeatable playbooks; Justify resourcing, tooling, vendor changes; Mature TechOps into scalable service function
Industry & Context.
Root cause analysis; Troubleshooting; Service improvement identification
Out-of-hours escalation
What They're Looking For.
Must Have
7+ years Technology Operations experience, 2+ years leading teams, Manage onsite and remote support, Stakeholder management skills, Comfortable in fast-paced, ambiguous environment
Nice to Have
Experience building regional IT operations, Experience supporting US operations globally, Experience supporting executive/VIP support, Experience opening new offices, Exposure to SOC 2, Exposure to ISO 27001, Exposure to SOX, Exposure to Cyber Essentials Plus
What You'll Do.
Establish Technology Operations across Americas
Define regional coverage and escalation paths
Set service quality expectations
Act as senior regional escalation point
Partner with global leadership
Own end-user technology support quality
Ensure requests handled through ITSM
Manage regional SLAs and reporting
Drive adoption of structured support channels
Ensure L1/L2 support handled effectively
Build knowledge articles and SOPs
Own new starter technology experience
Lead regional device lifecycle execution
Maintain asset records
Act as regional escalation point for access issues
Partner to improve onboarding processes
Own Technology Operations experience across offices
Ensure meeting rooms are reliable
Act as regional TechOps lead for office moves
Partner on office technology requirements
Provide onsite support for events
Establish office opening playbooks
Produce regular operational reporting
Use data to identify service improvements
Identify opportunities to remove manual work
Ensure regional processes support security
Support audits and compliance programmes
Mature Technology Operations function
How You'll Work.
Team & Collaboration
Global TechOps colleagues; Platform owners; People team; Workplace team; Security team; Procurement team; Vendors; Networking team; Facilities team
Full Job Description
About the Role We are hiring a Senior Manager, Technology Operations (Americas), reporting to the Senior Director Global Technology Operations, to establish, lead, and scale Technology Operations across the Americas as Nscale grows from 350 to 1,000+ people globally. This role is responsible for delivering a high-quality employee technology experience across our US offices and remote workforce. You will build and run the Americas TechOps function, manage and grow a regional team, ensure new starters are productive from day one, and provide reliable technology support for employees, executives, offices, and business-critical events. You will also work closely with global TechOps colleagues and platform owners to standardise processes, improve tooling, and make Technology Operations more scalable, measurable, and consistent across regions. What You’ll Be Doing Regional Leadership & Team Management Establish and lead Technology Operations across the Americas, covering US offices, remote employees, and future regional expansion. Recruit, manage, coach, and develop the Americas TechOps team. Define regional coverage, escalation paths, handovers, operating routines, and team responsibilities. Set clear expectations for service quality, communication, ticket ownership, and employee experience. Act as the senior regional escalation point for high-priority employee technology issues, VIP support, office incidents, and service-impacting problems. Partner with global TechOps leadership to implement consistent standards across regions. End-User Support & Service Management Own the quality, responsiveness, and maturity of end-user technology support across the Americas. Ensure requests and incidents are handled through the ITSM platform with accurate records, appropriate categorisation, clear ownership, and strong ticket hygiene. Manage regional SLAs, service reporting, ticket trends, backlog health, and continual service improvement. Drive adoption of structured support channel
Applying for this Senior Manager, Technology Operations role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Nscale?
Real rants from real employees. Read before you apply.