Capital One Software
Software
SeniorManager,TechnicalWriting
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“Senior Manager, Technical Writing at Capital One Software. Skills: Technical writing, People management, Documentation strategy, API documentation, SDK documentation. Lead, mentor, and grow a team of technical writers. Define the documentation vision, including tool selection, style guides, and information architecture”
What You'll Achieve.
Enable successful onboarding and utilization of Slingshot & Databolt by customers, partners and internal stakeholders; Ensure documentation is integrated into the Software Development Life Cycle; Meet tight release deadlines without sacrificing quality; Drive documentation usability and innovation; Develop Content that drives searchability for SEO and LLM optimization
Industry & Context.
Capital One will not sponsor a new applicant for employment authorization for this position.
What They're Looking For.
Must Have
Bachelor's degree or military experience, At least 10 years of experience writing technical documentation for software solutions, At least 4 years of people management experience, At least 3 years of experience with Markdown and Git
Nice to Have
5+ years experience working with documentation authoring tools, e. g. , Hugo, GitBook, and Confluence., Experience writing technical documentation for data security software, Skilled at transforming deeply technical content into clear, useful customer-focused materials, Ability to collaborate with developers to translate their content into easily understood documentation, Experience writing in an Agile software development process, understanding of data management technologies and processes, 3+ years of experience with SDLC, 3+ years of experience in software development, 1+ year experience in a financial services industry, 3+ years experience working in an Agile environment
What You'll Do.
and grow a team of technical writers
Define the documentation vision
including tool selection
and information architecture
Ensure documentation is integrated into the Software Development Life Cycle
Prioritize projects and manage the team’s bandwidth to meet tight release deadlines
Create and implement documentation strategy
Review documentation for consistency
Maintain and improve our Docs-as-Code workflow
technical material into clear and concise documentation
Create technical documentation for APIs
SDKs and integrations
Translate complex ideas into understandable logical concepts
Write in a formal technical writing style
Conduct in-depth interviews with subject matter experts
publish and maintain high quality customer-focused documentation
Rely upon metrics and other forms of data to understand content utility and drive planning
Develop Content that drives searchability for SEO and LLM optimization
Maintain and continuously update content management system(s) of documentation
How You'll Work.
Team & Collaboration
Bridge between Engineering, Product Management, and Support; Collaborate with engineers, product managers and architects on a daily basis
Communication Scope
Communicate complex information clearly and efficiently to both technical and non-technical audiences; Translate complex information into user-friendly content
Process & Methodology
Prioritize projects, Manage team's bandwidth, Drive planning & prioritization
Full Job Description
Senior Manager, Technical Writing - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate and secure the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, data security and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. This experienced Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this "player-coach" capacity, you will be responsible for defining our documentation strategy and mentoring a team of writers. Additionally you will drive development of technical documentation that translates complex information into user-friendly content that enables successful onboarding and utilization of Slingshot & Databolt by customers, partners and internal stakeholders. This candidate will be responsible for managing a team of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, SDKs, API documentation, and FAQS . The candidate should be able to commun
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