Workato
SeniorManager,TechnicalServices
“Senior Manager, Technical Services at Workato. Skills: Technical Services Management, Customer Success, Integration Platforms, Automation. Lead Americas West Technical Services team. Manage Americas West Technical Services team”
Industry & Context.
Troubleshooting integration solutions; Optimizing integration solutions
25% travel
What They're Looking For.
Must Have
5+ years leadership experience, 5+ years hands-on consulting experience, 2+ years project management experience, 2+ years managing global teams, Understanding of integrations, Understanding of systems design, Familiarity with modern programming languages, Understanding of RESTful APIs, Understanding of API development, Comprehensive understanding of SDLC, Experience supporting integration solutions, Experience troubleshooting integration solutions, Experience optimizing integration solutions, Demonstrated ability to scale teams, Demonstrated ability to grow teams, Track record meeting performance targets, Track record exceeding performance targets, Resource management skills, Prioritization skills, Ability to balance workload
Nice to Have
iPaaS sales experience, Pre-sales technical advisory experience, Startup environment experience, High-growth environment experience, PMP certification, Scrum certification, Experience with enterprise business accounts, Experience navigating complex stakeholder environments, Familiarity with OEM models, Familiarity with embedded SaaS models, Proven commitment to continuous learning
What You'll Do.
Lead Americas West Technical Services team
Manage Americas West Technical Services team
Ensure alignment with global objectives
Drive customer success
Oversee support packages
Oversee strategic services
Maximize team productivity
Manage resource allocation
Manage compliance with SOPs
Set goals for team members
Manage performance of team members
Support career development
Build high-performing team
Build accountable team
Coach on trusted advisor role
Help advance automation roadmaps
Help advance integration roadmaps
Represent Technical Services in strategy sessions
Represent Technical Services in QBRs
Represent Technical Services in planning
Represent Technical Services in events
Manage customer escalations
Partner cross-functionally
Influence roadmap development
Report on key metrics
Contribute to services offerings
Enable cross-functional teams
Assist Sales with customer preparation
Develop expertise in GEARS frameworks
Provide feedback from implementations
Improve delivery methodology
Evolve delivery methodology
Champion cross-functional collaboration
Attend leadership planning sessions
Attend company events
Contribute to internal strategy
Contribute to internal enablement
How You'll Work.
Team & Collaboration
Cross-functional teams; Customer strategy sessions; Customer QBRs; Internal planning sessions; Company-wide events; Leadership planning sessions
Communication Scope
Verbal communication; Written communication; Technical presentations; Distill technical topics
Process & Methodology
Scope management, Timeline management, Stakeholder engagement
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