SeniorManager,SystemsandSiteReliabilityEngineering

_**Job Description:**_ The Senior Manager, Systems and Site Reliability Engineering serves as the operational engine for Cambria’s infrastructure, acting as the primary bridge between IT strategy and technical execution. This role is responsible for the performance and development of Systems Engineers and Site Reliability Engineers. While driving the modernization to a container-first model , this leader ensures that services are available and perform optimally to scale manufacturing operations. As the #2 leader in IT Operations, you will translate strategic roadmaps into daily deliverables, manage high-pressure incident response, and serve as the technical face of the team to internal business partners. **Essential Duties & Responsibilities:** **Operational Leadership & Execution** * Day-to-Day Delivery: Manage the day-to-day deliverables of the team, ensuring tasks align with the workstreams translated from IT leadership strategy. * Hands-on Contributions: When necessary, assist in service delivery and participate in on-call rotation to ensure critical services are available * Agile Management: Hold daily standup cadence meetings with the team and plan/prioritize work across the team to maintain high velocity. * Strategic Alignment: Partner with senior leadership to ensure technical work is aligned with business priorities and participate in quarterly project planning. * People Management: Lead the performance and development of systems and SRE staff, defining skill competency models and gap closure plans. **Customer Engagement & Crisis Command** * Front-Line Communication: Act as the primary point of contact for internal customers, clients, and users to understand needs and provide transparent technical updates. * Incident Command: Take the lead on organizing the team to resolve critical issues, including formal escalation management and standing up "war rooms" for P1/P2 items. * Root Cause Advocacy: Participate in root cause analysis after incidents to ensure pe