Salesforce
Technology
SeniorManager,SuccessGuide
Neural analysis suggests this role is
optimal for Manager candidates.
“Senior Manager, Success Guide at Salesforce. Skills: Customer success, Team leadership, Customer value realization. Lead team of Success Guides. Serve broad portfolio of customers”
What You'll Achieve.
Deliver team targets; Deliver key metrics; Influence customer health; Influence customer retention; Influence customer expansion
Industry & Context.
Problem solving
What They're Looking For.
Must Have
5+ years customer success, 5+ years success management, 5+ years professional services, SaaS environment experience, Build and grow high-performing team, Experience with mid-market customers, Experience with enterprise customers, Make rapid decisions, Solve problems fast-paced environment, Lead in dynamic high-growth environment, Commitment to growing team members, Commitment to developing team members, Foster inclusive culture, Deliver against targets, Deliver against KPIs, Establish clear vision, Drive change customer-facing organization, Customer-centric mindset, Communication skills, Stakeholder management skills, Build customer relationships, Drive adoption, Drive change management, Diplomacy, Tact, Poise under pressure, Comfort with collaboration
What You'll Do.
Lead team of Success Guides
Serve broad portfolio of customers
Ensure successful onboarding
Ensure ongoing business value
Develop strategy for region
Develop tactics for region
Leverage shared Customer Success capabilities
Deliver best-in-class outcomes
Advocate for customers
Drive alignment across Sales
Drive alignment across Customer Success
Drive alignment across Services
Drive alignment across Renewals
Drive alignment across Product Management
Drive alignment across Marketing
Drive alignment across Business Operations
Build high-performing team
Develop high-performing team
Guide customers throughout journey
Establish relationships
Ensure customers realize full value
Identify key initiatives
Drive key initiatives
Identify key processes
Identify key programs
Scale Success Guide motion
Support high growth targets
Build team of Success Guides
Coach team of Success Guides
Develop team of Success Guides
Influence customer health
Influence customer retention
Influence customer expansion
Develop scalable programs
Execute scalable programs
Contribute to Customer Success vision
Contribute to Customer Success strategy
Engage in account strategy
Align Slack ecosystem to customer needs
Foster inclusive team culture
How You'll Work.
Team & Collaboration
Sales; Customer Success; Services; Renewals; Product Management; Marketing; Business Operations; Go-To-Market teams
Communication Scope
Stakeholder management
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What We Do Our Success Guide team delivers scaled, time-bound, topic-based engagements that help customers unlock value quickly and efficiently. Through structured programs and targeted touch points, we guide customers through key milestones — from onboarding and feature adoption to advanced use cases — ensuring they gain measurable business value from Slack at every stage. Our Success Guides are experts at meeting customers where they are, delivering the right content and guidance at the right time, at scale. What you will be doing * The Senior Manager, Success Guides will be responsible for leading a team of Success Guides to serve a broad portfolio of customers, ensuring they successfully onboard, adopt, and derive ongoing business value from Slack. * Focused on your region, you'll develop the strategy and tactics to effectively leverage your team and shared Customer Success capabilities to deliver best-in-class outcomes for customers across segments. * As a member of our Customer Success leadership team, you will advocate for your customers by driving alignment across Sales, Customer Success, Services, Renewals, Product Management, Marketing, and B
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