Salesforce
AI CRM
SeniorManager,SuccessArchitecture
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, Success Architecture at Salesforce. Skills: Success Architecture, Technical Leadership, Customer Success, Salesforce Platform. Lead Success Architect team. Set vision and build people”
What You'll Achieve.
Ensure customers successfully adopt Salesforce; Continuously derive business value from Salesforce; Deliver best-in-class engagements; Deliver team targets and key metrics
Industry & Context.
Resolve complex customer challenges
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field, 14+ years of relevant work experience in Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, or Technical/Solutions Architecture, Experience leading a technical team in the enterprise software space, with direct oversight of engagement deliverables and customer executive alignment, A track record of building and growing a high-performing team through talent acquisition, onboarding, and development, characterized by productivity and excellent morale, Hands-on experience with the Salesforce platform, including its extensibility, APIs, integration ecosystem, and enterprise deployment patterns, with familiarity across identity (SAML, SSO, SCIM), eDiscovery and DLP, and key SaaS integrations, Proven ability to navigate, escalate, and resolve complex customer challenges across large-scale, distributed enterprise environments, Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level, Track record of delivering against targets and KPIs, with proven success establishing a clear vision and driving change within a customer-facing organization
Nice to Have
Experience building and scaling a globally distributed technical team, with a track record of developing talent across time zones and cultures while keeping the team technically sharp as the platform evolves beneath them, Hands-on experience with Salesforce APIs, workflow automation, or custom Salesforce application development is a plus, Interest, educational background, or delivery expertise in Generative AI technologies, Excellent written and verbal communication skills, with the ability to engage deeply with technical stakeholders or articulate core capabilities to a business audience, Diplomacy, tact, and poise under pressure when working through complex customer issues, Experience influencing across Technical and Go-To-Market teams without direct authority
What You'll Do.
Lead Success Architect team
Set vision and build people
Ensure Salesforce deployed correctly
Deliver expert-led technical engagements
Guide customers through complex technical environments
Lead team to serve strategic customers
Develop strategy and programs
Advocate for customers and team
Build and develop high-performing team
Empower Success Architects
Influence customer health
Deliver high-quality engagements
Contribute to Customer Success vision
Deliver team targets and metrics
Engage in account strategy
Model technical best practices
Develop case studies and references
Align Salesforce ecosystem to customer needs
Foster inclusive team culture
How You'll Work.
Team & Collaboration
Drive alignment across Account Success, Product, and Support; Influence across Technical and Go-To-Market teams without direct authority
Communication Scope
Communicate, present, and influence credibly at all levels; Excellent written and verbal communication skills; Articulate core capabilities to a business audience
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ****Job Description**** Senior Manager, Success Architects — Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. We are looking for a Senior Manager to lead the Success Architect team, a group of experienced ICs spanning AMER, EMEA, and APAC who serve as the technical backbone of Salesforce''s most strategic enterprise customer relationships. This role exists to make that team exceptional at scale: setting the vision, building the people, and ensuring Salesforce is deployed correctly and valuably in even the most complex enterprise environments. This is a role for a technical leader who understands the craft deeply enough to coach it, and has the customer-facing pedigree to elevate the team's impact across complex, global enterprise environments. You should have a proven track record leading t
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