ServiceNow
Information Technology And Services
SeniorManager,SolutionConsultingPlatformAI&Data
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“Senior Manager, Solution Consulting Platform AI & Data at ServiceNow. Skills: Solution Consulting, AI/ML, Pre-sales. Build AI Foundry team. Lead AI Foundry team”
What You'll Achieve.
Drive revenue; Drive adoption of Now Assist; Influence strategic AI pursuits; Improve technical win rate; Improve POC effectiveness; Improve POC efficiency; Improve close rates; Increase reusability of architectures; Increase scalability of architectures; Scale AI Foundry team; Uplift team capability; Increase Now Assist adoption
Industry & Context.
Critically thinking about AI integration
What They're Looking For.
Must Have
10+ years technical presales, 10+ years solution architecture, 10+ years workflow automation, 10+ years enterprise platform leadership, Proven leadership of technical teams, Deep understanding of AI/ML fundamentals, Demonstrated experience with ServiceNow Platform, Executive communication skills, Ability to influence senior stakeholders, Credibility in C-level conversations, Experience operating in ambiguous environments, Ability to build net-new processes, Ability to build net-new operating models
Nice to Have
CSA and CAD advanced certs, CTA certification, CMA certification, AI-related certifications
What You'll Do.
Build AI Foundry team
Scale AI Foundry team
Deliver high-quality POCs
Deliver high-velocity POCs
Operationalise POC-led presales motion
Define processes for presales
Define intake mechanisms for presales
Define prioritisation criteria for presales
Define delivery standards for presales
Oversee design of technical POCs
Oversee execution of technical POCs
Ensure architectural quality of POCs
Ensure feasibility of POCs
Align POCs with customer landscapes
Mature pre-sales skills
Mature technical capability
Partner with sales leadership
Shape Platform + AI programs
Back large Platform + AI programs
Identify emerging AI patterns
Bring AI patterns into motions
How You'll Work.
Team & Collaboration
Sales leadership; AI Architects; AI Engineers
Communication Scope
Executive communication; C-level conversations
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. . This role can be based in Melbourne or Sydney The Senior Manager,Solution Consulting Platform AI & Data leads the AI pre-sales operating model, overseeing a multi-disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer-ready POCs, accelerators, and technical assets that drive revenue and adoption of Now Assist, AI Agents, App Engine, Workflow Data Fabric, and RaptorDB. What you get to do in this role: * Build, lead, and scale the AI Foundry team (Architects + Engineers) to deliver high-quality, high-velocity POCs across the Platform, AI and Data portfolio. * Operationalise our POC-led AI presales motion, defining processes, intake mechanisms, prioritisation criteria, and delivery standards for the region. * Oversee the design and execution of technical POCs, ensuring architectural quality, feasibility, and alignment with customers’ AI and data landscapes. * Mentor and grow AI Architects and Engineers, maturing both pre-sales skills and hands-on technical capability. * Partner with sales leadership to shape and back large Platform + AI programs with strong architectural guidance. * Champion innovation by identifying emerging AI patterns and bringing them into repeatable pre-sales motions. ## Qualifications To be successful in this role you have: * Experience in leveraging or critic
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