Twilio
SeniorManager,SoftwareEngineering
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optimal for Senior candidates.
“Senior Manager, Software Engineering at Twilio. Skills: Software Engineering management, large scale distributed systems, Billing Experience, Commerce capabilities. Lead two key Commerce teams within Twilio: Shopping Experience and Billing Experience. power core Billing and Commerce capabilities, including customer self-service, billing infrastructure, and lifecycle management”
What You'll Achieve.
deliver innovative solutions and capabilities for both internal stakeholders and external customers; Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience
Industry & Context.
Ability to dive deep into technical details and provide guidance to the team when required; ensure we are solving their problems
travel occasionally to participate in project or team in-person meetings
What They're Looking For.
Must Have
10+ years of experience working on large scale distributed systems, 3+ years of experience managing engineering teams, Experience in leading 1-2 teams of total 8+ engineers, Understanding of architectural patterns and best practices of high-scale web application, Ability to dive deep into technical details and provide guidance to the team when required, customer focus, taking the time to really understand their needs and ensure we are solving their problems, Proven track record of delivering in a fast paced and ambiguous environment
Nice to Have
Prior experience in the Billing domain with an understanding of industry trends is highly desirable, focus on delivering exceptional user experiences with a customer-first mindset, Prior E-Commerce or Billing experience
What You'll Do.
Lead two key Commerce teams within Twilio: Shopping Experience and Billing Experience
power core Billing and Commerce capabilities
including customer self-service
billing infrastructure
and lifecycle management
partner closely with Product to shape the roadmap
and deliver innovative solutions and capabilities for both internal stakeholders and external customers
Lead a group of world class Software Engineers working on core and critical systems directly used by our customers
Raise the bar on reliability
operational efficiencies
and customer experience metrics core to Twilio Billing Experience
Continuously refine practices to support the growth
and improvement of both individuals and the team
and develop world class engineering talent and contribute to Twilio’s talent evolution
How You'll Work.
Team & Collaboration
Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers; Influence direction, culture, and engineering standards across the whole team
Process & Methodology
drive execution, deliver innovative solutions and capabilities
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Software Engineering About the job This role leads two key Commerce teams within Twilio: Shopping Experience and Billing Experience. These teams power core Billing and Commerce capabilities, including customer self-service, billing infrastructure, and lifecycle management. The ideal candidate will partner closely with Product to shape the roadmap, drive execution, and deliver innovative solutions and capabilities for both internal stakeholders and external customers. Responsibilities In this role, you’ll: Lead a group of world class Software Engineers working on core and critical systems directly used by our customers. Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers. Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience Influence direction, culture, and engineering standards across the whole team. Continuously refine practices to support the growth, development, and improvement of both individuals and the team Hire, mentor, and develop world cl
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