JLL
SeniorManager-SoftServices
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“Senior Manager - Soft Services at JLL. Skills: Soft services operations, Team leadership, Client management. Lead daily soft services operations. Ensure flawless execution”
What You'll Achieve.
Consistently exceeds client expectations; Sustained improvements in service quality; High standards of service quality
Industry & Context.
Issue resolution; Corrective actions
48 hours per week
What They're Looking For.
Must Have
Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or related field, 8-12 years of progressive experience in soft services or hospitality operations, Demonstrated leadership responsibility, Proven track record managing comprehensive soft services in corporate facilities, commercial real estate, or hospitality venues, Experience managing diverse frontline teams, Experience delivering consistent quality in high-expectation client environments
Nice to Have
Relevant professional certifications (CFM, FMP) valued
What You'll Do.
Lead daily soft services operations
Ensure flawless execution
Conduct regular walkthroughs
Create a culture of quality
Implement and enforce standardized SOPs
Conduct systematic quality audits
Monitor service consistency
and develop the soft services team
Set clear expectations
Provide regular feedback
Build team capability
Schedule resources effectively
Address performance issues promptly
Serve as the primary soft services contact
Build trusted relationships with client stakeholders
Understand and exceed client expectations
Conduct regular meetings to review performance
Respond to concerns with urgency
Anticipate client needs proactively
Manage third-party soft services vendors
Ensure contract compliance and quality standards
Conduct performance reviews
Provide constructive feedback
Address vendor issues promptly
Build collaborative partnerships
Identify opportunities to enhance service delivery
Pilot new methods or products
Contribute site-level insights
Stay current with industry best practices
Ensure rigorous compliance with health
Conduct safety training and regular audits
Investigate incidents
Implement corrective actions
Maintain proper documentation
Foster a safety-first culture
Serve as the site connection point to JLL's
Implement standardized processes
Adapt processes for site-specific context
Participate in knowledge-sharing forums
Contribute practical operational perspectives
Share innovations and lessons learned
How You'll Work.
Team & Collaboration
Client stakeholders; Third-party vendors; Center of Excellence network
Communication Scope
Verbal communication; Written communication; Executive interactions
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. # Job Description: Senior Facility Manager - Soft Services Location - Client site - Chennai ## Position Overview The Senior Facility Manager – Soft Services is a site-based leadership role responsible for delivering exceptional soft services operations at a prestigious client location. This position combines hands-on operational excellence with strategic insights, ensuring every aspect of soft services—from housekeeping to front office—consistently exceeds client expectations and reflects JLL's commitment to world-class service delivery. ## Key Responsibilities **Operational Excellence & Service Delivery** Lead daily soft services operations including housekeeping, cleaning, pest control, waste management, landscaping, front office, and site support services. Ensure flawless execution through active supervision, quality inspections, real-time issue resolution, and proactive management. Conduct regular walkthroughs to verify service quality, identify gaps, and implement immediate corrective actions. Create a culture where quality, responsiveness, and user satisfaction are non-negotiable priorities. **Quality Assurance & Standards Management** Implement and enforce standardized SOPs, checklists, and quality control protocols aligned with CoE best practices. Conduct systematic quality audits, track corrective actions, and ensure sustained improvements. Monitor service consistency across all areas—public spaces, w
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