ConnectWise
software
SeniorManager,ScaleDelivery
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Manager, Scale Delivery at ConnectWise. Skills: Scale Delivery, Process Management, Cross-functional Coordination, Vendor/Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. Increasing the quality, consistency, and scalability of Onboarding and Consulting services for our largest segment of partners and customers across direct, distribution, and channel motions.. Designing and operationalizing standardized delivery experiences—including Quickstart, low-”
What You'll Achieve.
increasing the quality, consistency, and scalability of Onboarding and Consulting services; accelerate time-to-adoption; apply best practices; help partners modernize their business on the ConnectWise Platform; improve repeatability; reduce set-up effort; enable teams to deliver measurable outcomes at scale; set partners up for long-term success and sustained value over time; ensure consistent execution, quality, and outcomes; reduce time-to-value; increase adoption; ensure the right level of touch is applied efficiently and consistently; improve onboarding quality and efficiency
Industry & Context.
analytical skills
0–10% travel may be required for partner engagements.
What They're Looking For.
Must Have
Lead and scale a multidisciplinary delivery team operating globally across multiple locations and ConnectWise products, ensuring consistent execution, quality, and outcomes., Design, standardize, and continuously improve scalable delivery motions (Quickstart, low-touch, and tech-touch) to reduce time-to-value and increase adoption across the largest partner and customer segments., Own the scale delivery operating model (intake, triage, segmentation, packaging, and capacity planning) to ensure the right level of touch is applied efficiently and consistently., Define and govern end-to-end partner journey handoffs (e. g. , Sales to Onboarding experience leading global/multi-site experience across multi-product and experience designing/implementing AI and automation initiatives that improve onboarding quality and efficiency.
Nice to Have
Experience working in or with MSPs and/or Internal IT organizations, with an understanding of common operational workflows and best practices.
What You'll Do.
Increasing the quality
and scalability of Onboarding and Consulting services for our largest segment of partners and customers across direct
Designing and operationalizing standardized delivery experiences—including Quickstart
and tech-touch—to accelerate time-to-adoption
and help partners modernize their business on the ConnectWise Platform.
Improving repeatability
reducing set-up effort
and enabling teams to deliver measurable outcomes at scale using AI and automation.
and product standards to set partners up for long-term success and sustained value over time.
Leading and scaling a multidisciplinary delivery team operating globally across multiple locations and ConnectWise products
ensuring consistent execution
and continuously improving scalable delivery motions (Quickstart
and tech-touch) to reduce time-to-value and increase adoption across the largest partner and customer segments.
Owning the scale delivery operating model (intake
and capacity planning) to ensure the right level of touch is applied efficiently and consistently.
Defining and governing end-to-end partner journey handoffs (e. g.
Sales to Onboarding experience leading global/multi-site experience across multi-product and experience designing/implementing AI and automation initiatives that improve onboarding quality and efficiency.
How You'll Work.
Team & Collaboration
Lead and scale a multidisciplinary delivery team operating globally across multiple locations and ConnectWise products.; Aligning people, process, and product standards.
Communication Scope
communication
Process & Methodology
resource planning, capacity planning
Full Job Description
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences. Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. Game-changers, innovators, culture-lovers—and humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference. Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise! General Summary: The Sr. Manager, Scale Delivery is a key leader within the ConnectWise Consulting organization, accountable for increasing the quality, consistency, and scalability of Onboarding and Consulting services for our largest segment of partners and customers across direct, distribution, and channel motions. This role designs and operationalizes standardized delivery experiences—including Quickstart, low-touch, and tech-touch—to accelerate time-to-adoption, apply best practices, and help partners modernize their business on the ConnectWise Platform. With strong use of AI and automation, the Manager, Scale Delivery improves repeatability, reduces set-up effort, and enables teams to deliver measurable outcomes at scale. By aligning people, process, and product standards, this leader sets partners up for long-term success and sustained value over time. Essential Duties and Responsibilities: Lead and scale a multidisciplinary delivery team operating globally across multiple locations and
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